You receive a "

Userid or password not verified

" error messageupon swiping your badge to login to your MFP. This happens when you are trying to perform a scan to your

HomeDirectory

via Scan to Network Folder (

SNF

) app.

NOTE:

Manual log-in usually works but

badge authentication fails

. This happens specifically on a

SCAC-enabled

MFP.

This issue applies to the following Lexmark models, but other models not listed here could also be affected:

Update the printer’s firmware to

PE Release code P250

or the

latest

.

To obtain this version, please contact

Lexmark Technical Support

and reference this KB article ID. Support personnel can assist with the update procedure if necessary.

If you need additional assistance, please close this window, go to your product's support page and locate

Get In

Touch with Lexmark!

for contact information.

NOTE:

In order to expedite the support process, please be prepared to provide information regarding your issue; e.g.,

name and version of solution

,

problem description

, and

affected printer models

.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID:

TE551