Lexmark Smart Card Authentication: Scan to Homedirectory is not working | Smart Card Authentication

Smart Card Authentication

Smart Card Authentication

Solution type: Device Based

Smart Card Authentication Support

Knowledge Base Solution

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Lexmark Smart Card Authentication: Scan to Homedirectory is not working

Lexmark Smart Card Authentication: Scan to Homedirectory is Not Working

Affected Products:

Solution: Smart Card Authentication

Multifunction: CX725, CX727, CX820, CX825, CX827, CX860, XC4143, XC4150, XC4153, XC6152, XC6153, XC8155, XC8160, XC8163

Issue Description:

You are not able to scan to the Home Directory
when SCAC
is installed on the device.

Solution:

A PE-released version of firmware PP.022.076
, or later,is known to address this issue.

Please contact Lexmark Technical Support
and reference this article ID# SO7973
when inquiring about obtaining this firmware.

NOTE:
You may be asked to escalate this issue to confirm both causation and your printer's configuration settings.

Printer model(s)

Printer serial number

Name and version of the solution

Have the following available when calling Lexmark Technical Support;

LEGACY ID:SO7973

**LEXMARK PARTNER & TSC AGENT SECTION**

Remote Fix:

For remote fix opportunity, go through the steps in theCustomer section if the Customer has not already done so.

Should the issue persist, please contact your
next level of support
for further diagnosis or possible escalation.

Use the escalation item 446697
in ExtraView for more information about the issue.

Use the escalation item 446697
in 446697
for more information about the issue.

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