Issue description

Smart Card Authentication Client
(
SCAC
) Secure Held Print Jobs
Public Key Infrastructure
(
PKI
) Held Jobs

Solution

Check whether the printer is in Ready state.
Verify whether the person logged in to the computer is the one who sent the print job and who is trying to release it.
Make sure the "
Require all jobs to be held
" is enabled. To do this, access the
EWS
and navigate through:
Settings
>
Apps, Embedded Solutions
, or
Device Solutions
>
PKI Held jobs
or
Secure Held print jobs
.
Check and make sure that the
Print & Hold feature
is disabled in
Printing preferences
.
Check access controls and make sure that the necessary functions are set to
Smart Card template.
Verify if the Print object is using the correct
IP address
and port, which is the
Standard TCP/IP port.
Try direct printing to determine whether it's an
App
or
driver
issue.
You might need to first disable the
PKI Held jobs
or
Secure held print jobs
in order to do direct printing.
Check whether the print job will disappear or just sit in the windows print queue.
For print jobs that are
sitting
in the queue, this explains why the job can’t be found in Secure held print jobs, which is most likely a printer driver issue.
Update
the printer’s
driver
with the latest version.
For print jobs that
disappear
from the windows print queue and yet are not available in Secure held print jobs, this most likely an
App issue
. Update the
PKI Held jobs
or
Secure held jobs
to the latest version.
Update printer's
firmware
with the latest level.