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  5. Color missing or very light print output exhibited on all colors on pages printed
Smart Card Authentication

Smart Card Authentication

Solution type: Device Based

Smart Card Authentication Support

Knowledge Base Solution
Smart Card Reader driver and firmware requirements
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User ID Not Authorized message after logging in using PKI/SCAC
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Unable to Connect to the Users Database. Please contact system Administrator message displayed after authenticating
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Checking the latest Lexmark printer firmware
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Capturing an IPDS Trace in AS400 / OS400 Environments
Printing to file or creating a print output file
Accessibility Resources for Lexmark Products
Performing a network trace
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Obtaining the Menu Settings page (MSP)
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Exporting and importing user-defined configuration settings
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Capturing a spool or job file in Macintosh OS
Missing color plane or very light color (one color) on printed pages
Color missing or very light print output exhibited on all colors on pages printed
Downloading the latest Lexmark printer firmware
Updating the Lexmark printer firmware
Knowledge base
Knowledge Base Solution

Color missing or very light print output exhibited on all colors on pages printed

Color Missing or Very Light Print Output Exhibited on All Colors on Pages Printed from the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510
Overview
All printed pages exhibit missing color(s) or a very light print output is exhibited on all colors. This includes situations where all pages are coming out blank. Refer to the image illustrated below for an example.
Troubleshooting
  1. For a print quality defect of this type, it is always advisable to print the following:
    • Print Quality Pages
       – To get a detailed look at your printer's output; these pages allow each color plane to be viewed independently to determine whether the issue is with one color (possibly due to a single supply item), or with all the colors (indicating a more general issue with the printer).
    The
    User's Guide
    provides detailed instructions for navigating through the printer menus.
  2. Using the
    Print Quality Pages
    , verify whether the printer is printing out blank pages. This includes situations where all pages are coming out blank as well as situations where the print job prints correctly but extra blank pages occur intermittently.
    If the issue occurs only with
    one color
    is missing, please refer to Missing color plane or very light color (one color) on printed pages.
  3. Verify that all of the color
    developers units
    (
    DU
    ) are installed. If all DUs are installed, remove from the printer and shake the unit aggressively. Then re-install into printer.
  4. Verify that all packing material has been removed from the
    developers units
    and
    photoconductor units
    .
    Packing material left on the supplies may cause print quality defects such as those illustrated in the image above.
  5. If the issue persists after performing the steps mentioned above, there may be an issue within the hardware of the machine. Please contact
    Lexmark Technical Support
    for other troubleshooting suggestions.
If the issue persists, search for more information related to this issue or contact support for further assistance.
LEGACY ID:
SO7190

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