1. Support
  2. Solutions
  3. Card Copy
  4. Interactive user guide
  5. Third party support additional escalation requirements
Card Copy

Card Copy

Solution type: Device Based

Card Copy Support

Enterprise Solutions
Lexmark Printer Management Agent for MPS issues primary escalation requirements
Forms Composer and Forms Manager Issues primary escalation requirements
Enterprise solution primary escalation requirements
Lexmark Solutions Platform app‑specific escalation requirements
Lexmark Fleet Manager app‑specific escalation requirements
Lexmark Cloud Services app‑specific escalation requirements
LPM serverless app‑specific escalation requirements
Lexmark Testing Assistant app‑specific escalation requirements
Pharos Blueprint app‑specific escalation requirements
Publishing Platform for Retail app‑specific escalation requirements
Lexmark Document Distributor‑based apps primary escalation requirements
LPM Premise additional escalation requirements
TGX additional escalation requirements
Educational station additional escalation requirements
eForms additional escalation requirements
Custom apps or SDKs additional escalation requirements
Third party support additional escalation requirements
Lexmark Fleet Manager primary escalation requirements
Lexmark Fleet Tracker data points additional escalation requirements
Lexmark Solutions Monitor data points additional escalation requirements
Management Information Base data points additional escalation requirements
Oracle database additional escalation requirements
Lexmark Remote Asset Manager data points additional escalation requirements
LSP Premise escalation requirements
Knowledge base
Escalation checklist
Solutions and device-based app requirements
Enterprise Solutions

Third party support additional escalation requirements

Additional requirements for Third party support issues

Additional requirements

Requirement and relevance
How to obtain
Mediation Service Installation of Windows service Log
Info is used for simulation and analysis.
Go to
.\Lexmark\EmbeddedThirdParty\third-party-mediation-service\logs, and then obtain a copy of the ThirdPartyMediationService.<timestamp>.log.
Mediation Service run-time Log
Info is used for simulation and analysis.
Go to
.\Lexmark\EmbeddedThirdParty\procrun\logs, and then obtain a copy of the third-party-mediation-service.log
.
Lexmark Embedded Third Party Install Logs
Info is used for simulation and analysis.
Go to the following paths, and then obtain the logs:
  • %programdata%\Lexmark\PrintManagement\logs\lpm_base_install.
    <timestamp>.log
  • %programdata%\Lexmark\PrintManagement\logs\lpm_management_console_install.
    <timestamp>.log
  • %programdata%\Lexmark\PrintManagement\logs\lpm_thirdparty_install.
    <timestamp>.log
Sentry Logs
Info is used for simulation and analysis.
  • From the
    Lexmark Embedded Third Party Management Console Logging
     tab, select "
    export
    ", and then select "
    All Raw Logs
    ". The logs will be zipped on the file system.
  • From the
    Lexmark Base
    , select a log from the User Interface (UI), and then
    export
     it.
LEGACY ID:
FA1056

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