Card Copy

Card Copy

Solution type: Device Based

Card Copy Support

Enterprise Solutions
Lexmark Printer Management Agent for MPS issues primary escalation requirements
Forms Composer and Forms Manager Issues primary escalation requirements
Enterprise solution primary escalation requirements
Lexmark Solutions Platform app‑specific escalation requirements
Lexmark Fleet Manager app‑specific escalation requirements
Lexmark Cloud Services app‑specific escalation requirements
LPM serverless app‑specific escalation requirements
Lexmark Testing Assistant app‑specific escalation requirements
Pharos Blueprint app‑specific escalation requirements
Publishing Platform for Retail app‑specific escalation requirements
Lexmark Document Distributor‑based apps primary escalation requirements
LPM Premise additional escalation requirements
TGX additional escalation requirements
Educational station additional escalation requirements
eForms additional escalation requirements
Custom apps or SDKs additional escalation requirements
Third party support additional escalation requirements
Lexmark Fleet Manager primary escalation requirements
Lexmark Fleet Tracker data points additional escalation requirements
Lexmark Solutions Monitor data points additional escalation requirements
Management Information Base data points additional escalation requirements
Oracle database additional escalation requirements
Lexmark Remote Asset Manager data points additional escalation requirements
LSP Premise escalation requirements
Knowledge base
Escalation checklist
Solutions and device-based app requirements
Enterprise Solutions

TGX additional escalation requirements

Additional requirements for TGX issues

Additional requirements

Requirement and relevance
How to obtain
TGX/Drone Configuration screenshots
This shows how TGX is configured in terms of connecting to the ActiveDirectory (LDAP), Authentications, credentials, etc.
  1. Go to
    http://<loadbalancerIP:9780/lmc
     to open the LMC.
  2. Log in using valid credentials.
    • Default Username:
      admin
    • Password:
      admin
  3. Click on the
    Solutions
     tab, on the upper-left pane select
    TGX/Drone
    , and then on the lower-left pane select
    Configuration
    .
  4. Take screenshots of the configuration. Make sure to capture all settings.
Roster Related Files
This is required if they have issues with updating roster files.
Collect from the
TGX Server
.
  1. Navigate to configure the
    Base Path to Data Section 1.3
     in the TGX solution's
    Settings
     (e.g.,
    C:\Program Files\Lexmark\Solutions\apps\wf-ldss\tgx\data
    ). Note that
    C:\
     can be a different drive letter depending on where the installation files are saved.
  2. Obtain the following files:
    • tgx.csv
    • tgx.xml
LEGACY ID:
FA1056

This site uses cookies for various purposes including enhancing your experience, analytics, and ads. By continuing to browse this site or by clicking "Accept and close", you agree to our use of cookies. For more information, read our Cookies page.