Card Copy

Card Copy

Solution type: Device Based

Card Copy Support

TGX additional escalation requirements

Additional requirements for TGX issues

Additional requirements

Requirement and relevance
How to obtain
TGX/Drone Configuration screenshots
This shows how TGX is configured in terms of connecting to the ActiveDirectory (LDAP), Authentications, credentials, etc.
  1. Go to
    http://<loadbalancerIP:9780/lmc
    to open the LMC.
  2. Log in using valid credentials.
    • Default Username:
      admin
    • Password:
      admin
  3. Click on the
    Solutions
    tab, on the upper-left pane select
    TGX/Drone
    , and then on the lower-left pane select
    Configuration
    .
  4. Take screenshots of the configuration. Make sure to capture all settings.
Roster Related Files
This is required if they have issues with updating roster files.
Collect from the
TGX Server
.
  1. Navigate to configure the
    Base Path to Data Section 1.3
    in the TGX solution's
    Settings
    (e.g.,
    C:\Program Files\Lexmark\Solutions\apps\wf-ldss\tgx\data
    ). Note that
    C:\
    can be a different drive letter depending on where the installation files are saved.
  2. Obtain the following files:
    • tgx.csv
    • tgx.xml
LEGACY ID:
FA1056