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Solution type: Device Based

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Forms Composer and Forms Manager Issues primary escalation requirements
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Enterprise Solutions

Forms Composer and Forms Manager Issues primary escalation requirements

Forms Composer and Forms Manager Issues primary escalation KB
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Common requirements

Before proceeding, make sure to fill out the Main escalation information requirement.
If a device is involved, gather these
common requirements
 for all
Forms Composer & Forms Manager
-related issues.
Please utilize all available technical support resources before electing to escalate issues.
Requirement and relevance
How to obtain
Menu Settings Page
This document contains all the printer settings and running firmware code.
On the printer, press
Menu
 >
Reports
 >
Menu Settings Page
; or click here for more information.
Logs Gzip
Applies to all Network-connected MFPs
This is a compressed file which contains all the logs from the printer's SE page.
  1. Open printer's Web interface.
    1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.
    2. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se
    3. Press
      Enter
      .
  2. Select
    Logs Gzip Compressed
    to download the file.
  3. Save
    the file; e.g.,
    logs.tar.gz
    .
Formset (.FDD / .SDD)
Info is used for simulation and analysis.
  1. Launch Forms Composer, then select
    File
     >
    Open
    .
  2. Set Files of type to
    Packed Formset Projects (*.fdd, *.sdd)
    .
  3. Navigate to the folder where the
    .FDD / .SDD
     file is
    stored
    .
Sample Data (.txt file)
Info is used for simulation and analysis.
  1. Launch Forms Composer, then select
    Data
     >
    Load Sample Data
    .
  2. Navigate to the folder where the sample data file is stored.
Forms Composer & Forms Manager version
Info is used for simulation and analysis.
On the Forms Composer and Forms Manager app, click on
Help
 >
About
, and note the app version.
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LEGACY ID:
FA1024

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