Card Copy

Card Copy

Solution type: Device Based

Card Copy Support

Enterprise Solutions
Lexmark Printer Management Agent for MPS issues primary escalation requirements
Forms Composer and Forms Manager Issues primary escalation requirements
Enterprise solution primary escalation requirements
Lexmark Solutions Platform app‑specific escalation requirements
Lexmark Fleet Manager app‑specific escalation requirements
Lexmark Cloud Services app‑specific escalation requirements
LPM serverless app‑specific escalation requirements
Lexmark Testing Assistant app‑specific escalation requirements
Pharos Blueprint app‑specific escalation requirements
Publishing Platform for Retail app‑specific escalation requirements
Lexmark Document Distributor‑based apps primary escalation requirements
LPM Premise additional escalation requirements
TGX additional escalation requirements
Educational station additional escalation requirements
eForms additional escalation requirements
Custom apps or SDKs additional escalation requirements
Third party support additional escalation requirements
Lexmark Fleet Manager primary escalation requirements
Lexmark Fleet Tracker data points additional escalation requirements
Lexmark Solutions Monitor data points additional escalation requirements
Management Information Base data points additional escalation requirements
Oracle database additional escalation requirements
Lexmark Remote Asset Manager data points additional escalation requirements
LSP Premise escalation requirements
Knowledge base
Escalation checklist
Solutions and device-based app requirements
Enterprise Solutions

LSP Premise escalation requirements

LSP Premise escalation requirements

Common requirements

Requirement and relevance
How to obtain
Problem description
Info used for analysis
End-user or Technical Support provided.
Background infrastucture
Requirement and relevance
How to obtain
How many servers?
Info used for analysis
End-user provided
How many children (child servers)
N.A.
Is LDAP being used?
N.A.
Version information
Requirement
How to obtain
LSP version
N.A.
Database version
For example, Microsoft SQL 2005, Microsoft SQL 2008 R2 or other.
SharePoint version
Include service pack or patch levels.
LSP server and server based component information
Requirement
How to obtain
SP/LSP logs
SP/LSP logs are in C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\LOGS
Refer to How to enable debug logging for Print Release for more information on how enable debug mode.
Lexmark TPA (Transport Protocol Adapter) log
Navigate to C:\Program Files (x86)\Lexmark Solutions\LOGS or for 32‑bit systems C:\Program Files\Lexmark Solutions\LOGS
DEBUG level logging can be configured within the TransportProtocolAdapter_log4net.config file
  1. Navigate to C:\Program Files (x86)\Lexmark Solutions or for 32bit systems C:\Program Files\Lexmark Solutions
  2. Find the following lines of XML:
    • <root>
    • <level value="INFO" />, and change them to:
      • <root>
      • <level value="DEBUG" />
Internet Information Service (IIS) logs that may be useful
Navigate to both C:\inetpub\logs and C:\Windows\System32\LogFiles\HTTPERR
If the issue is specific to just one or two MFPs or SFPs, where all others in the fleet are fine
Capture a Menu Settings from the specific printer(s)
Capture
/se
 logs via EWS >
embedded solution logs
 (Must be captured right away after the error and with debugging enabled)
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LEGACY ID:
FA886

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