Lexmark Printer Management Agent for MPS issues primary escalation requirements
Lexmark Printer Management Agent for MPS issues primary escalation KB
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Common requirements
Before proceeding, make sure to fill out the Main escalation information requirement.
If a device is involved, gather these
common requirements
for all Lexmark Printer Management Agent for MPS
-related issues.Please utilize all available technical support resources before electing to escalate issues.
Requirement and relevance | How to obtain |
---|---|
Ensure you can print to the printer To verify printer communication | Perform a test print. |
Verify whether the LPMA service is running on the client computer This is required for the app to work. |
|
Verify whether LPMA data is available To verify missing data in the Lexmark Data Collection Manager (LDCM) when data is not collected | Make sure that MPSConfiguration.ini file has MPS_STATUS] ¬ RUN_ON_STARTUP=ENABLED, and then restart the LPMA service to trigger file generation.Verify whether the webserver url https://<server name or IP address>:8443/localagent/localagent.jsp is reachable from the client computer and results in a Connection Successful message.If connection is not successful , make sure that the server's outbound port 8443 is open and is not blocked by any Firewall, Router, or Proxy server. |
Collect MPSLOGGER.log Info is used for simulation and analysis. |
|
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LEGACY ID:
FA1069