1. Support
  2. Solutions
  3. Card Copy
  4. Interactive user guide
  5. Management Information Base data points additional escalation requirements
Card Copy

Card Copy

Solution type: Device Based

Card Copy Support

Enterprise Solutions
Lexmark Printer Management Agent for MPS issues primary escalation requirements
Forms Composer and Forms Manager Issues primary escalation requirements
Enterprise solution primary escalation requirements
Lexmark Solutions Platform app‑specific escalation requirements
Lexmark Fleet Manager app‑specific escalation requirements
Lexmark Cloud Services app‑specific escalation requirements
LPM serverless app‑specific escalation requirements
Lexmark Testing Assistant app‑specific escalation requirements
Pharos Blueprint app‑specific escalation requirements
Publishing Platform for Retail app‑specific escalation requirements
Lexmark Document Distributor‑based apps primary escalation requirements
LPM Premise additional escalation requirements
TGX additional escalation requirements
Educational station additional escalation requirements
eForms additional escalation requirements
Custom apps or SDKs additional escalation requirements
Third party support additional escalation requirements
Lexmark Fleet Manager primary escalation requirements
Lexmark Fleet Tracker data points additional escalation requirements
Lexmark Solutions Monitor data points additional escalation requirements
Management Information Base data points additional escalation requirements
Oracle database additional escalation requirements
Lexmark Remote Asset Manager data points additional escalation requirements
LSP Premise escalation requirements
Knowledge base
Escalation checklist
Solutions and device-based app requirements
Enterprise Solutions

Management Information Base data points additional escalation requirements

Additional requirements for Management Information Base (MIB) data points

Additional requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the Lexmark Fleet Manager primary escalation requirements.
This is required for device support issues.
  1. Collect required support files (xpr) files using the Printer Discovery Tool. Refer to capturing-the-lpma-printer-discovery-tool-logs-ho4035.dita for detailed instructions.
  2. Collect
    MIB
     data using the
    iReasoning MIB Browser Free Personal Edition
    .
Exported data should be in
XML
 format.
Procedure:
  2. At the bottom of the screen, click “
    I Accept
    ”.
  3. Select either
    setup.exe
     (for Windows) or
    mibbrowser.zip
     (for all other platforms). Click here to view sample image.
  4. Install the
    MIB Browser
    .
    Please follow the on-screen instructions during installation.
  5. Launch the MIB browser icon.
  6. Enter the printer’s IP address in the Address field. Click here to view image.
  7. Click
    Operations
    , select
    Walk
     then click
    Go
    . Click here to view image.
  8. After the data has loaded in the Result Table, click the export icon to begin the
    XML data export
    . See image here.
  9. Go under
    File
     and
    Save Session
    . See image here.
LEGACY ID:
FA926

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