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Card Copy
Interactive user guide
Management Information Base data points additional escalation requirements
Card Copy
Solution type: Device Based
Card Copy Support
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Enterprise Solutions
Lexmark Printer Management Agent for MPS issues primary escalation requirements
Lexmark Printer Management Agent for MPS issues primary escalation requirements
Forms Composer and Forms Manager Issues primary escalation requirements
Forms Composer and Forms Manager Issues primary escalation requirements
Enterprise solution primary escalation requirements
Enterprise solution primary escalation requirements
Lexmark Solutions Platform app‑specific escalation requirements
Lexmark Solutions Platform app‑specific escalation requirements
Lexmark Fleet Manager app‑specific escalation requirements
Lexmark Fleet Manager app‑specific escalation requirements
Lexmark Cloud Services app‑specific escalation requirements
Lexmark Cloud Services app‑specific escalation requirements
LPM serverless app‑specific escalation requirements
LPM serverless app‑specific escalation requirements
Lexmark Testing Assistant app‑specific escalation requirements
Lexmark Testing Assistant app‑specific escalation requirements
Pharos Blueprint app‑specific escalation requirements
Pharos Blueprint app‑specific escalation requirements
Publishing Platform for Retail app‑specific escalation requirements
Publishing Platform for Retail app‑specific escalation requirements
Lexmark Document Distributor‑based apps primary escalation requirements
Lexmark Document Distributor‑based apps primary escalation requirements
LPM Premise additional escalation requirements
LPM Premise additional escalation requirements
TGX additional escalation requirements
TGX additional escalation requirements
Educational station additional escalation requirements
Educational station additional escalation requirements
eForms additional escalation requirements
eForms additional escalation requirements
Custom apps or SDKs additional escalation requirements
Custom apps or SDKs additional escalation requirements
Third party support additional escalation requirements
Third party support additional escalation requirements
Lexmark Fleet Manager primary escalation requirements
Lexmark Fleet Manager primary escalation requirements
Lexmark Fleet Tracker data points additional escalation requirements
Lexmark Fleet Tracker data points additional escalation requirements
Lexmark Solutions Monitor data points additional escalation requirements
Lexmark Solutions Monitor data points additional escalation requirements
Management Information Base data points additional escalation requirements
Management Information Base data points additional escalation requirements
Oracle database additional escalation requirements
Oracle database additional escalation requirements
Lexmark Remote Asset Manager data points additional escalation requirements
Lexmark Remote Asset Manager data points additional escalation requirements
LSP Premise escalation requirements
LSP Premise escalation requirements
Knowledge base
Escalation checklist
Solutions and device-based app requirements
Enterprise Solutions
Management Information Base data points additional escalation requirements
Additional requirements for Management Information Base (MIB) data points
Additional requirements
Before proceeding, make sure to fill out the
Main escalation information requirement
and gather the
Lexmark Fleet Manager primary escalation requirements
.
This is required for device support issues.
Collect required support files (xpr) files using the Printer Discovery Tool. Refer to
capturing-the-lpma-printer-discovery-tool-logs-ho4035.dita
for detailed instructions.
Collect
MIB
data using the
iReasoning MIB Browser Free Personal Edition
.
Exported data should be in
XML
format.
Procedure:
Go to the
MIB browser website
.
At the bottom of the screen, click “
I Accept
”.
Select either
setup.exe
(for Windows) or
mibbrowser.zip
(for all other platforms). Click
here
to view sample image.
Install the
MIB Browser
.
Please follow the on-screen instructions during installation.
Launch the
MIB browser
icon.
Enter the printer’s IP address in the Address field. Click
here
to view image.
Click
Operations
, select
Walk
then click
Go
. Click
here
to view image.
After the data has loaded in the Result Table, click the
export icon
to begin the
XML data export
. See image
here
.
Go under
File
and
Save Session
. See image
here
.
LEGACY ID:
FA926
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