Scan to OCR

Scan to OCR

Solution type: Device Based

Scan to OCR Support

Scan to Network escalation requirements

This article shows the additional information required to escalate Scan to Network issues.
Before proceeding, make sure to fill out the Main escalation information requirement and gather the eSF applications primary escalation requirements.
Gather the additional requirements specific to Scan to Network issues.
The information below is needed if the destination is a
Network Shared Folder
. It applies to Windows systems
ONLY
.
Requirement and relevance
How to obtain
Folder Permission Settings
 
This contains the information about
User Privileges
; e.g., Read Only, Write, etc.
  1. Right-click the Destination Folder and click
    Properties
    .
  2. Go to
    Sharing
    tab, find
    Permission
    , and then take a
    screenshot
    .
Security Permission Settings
 
This contains the information about
Users’ Security Privileges
; e.g., Read Only, Write, etc.
  1. Right-click the Destination Folder and click
    Properties
    .
  2. Go to
    Security
    tab, find
    Permission
    , and then take a
    screenshot
    .
Server Information
 
The information is used for simulation and analysis.
  • Indicate the server’s Operating System, and version
  • Using DFS? (Distributed File System), if so, indicate name and version of DFS
  • Was the DFS recently changed or upgraded? If so, what was the former DFS and version?
LEGACY ID:
FA993