Scan to OCR

Scan to OCR

Solution type: Device Based

Scan to OCR Support

eSF Applications
eSF applications primary escalation requirements
Deployment escalation requirements
Card copy and eco copy escalation requirements
Device quotas escalation requirements
Fax forward and forms and favorites escalation requirements
MFP usage escalation requirements
Scan Center escalation requirements
Scan to Hard Disk escalation requirements
Scan to Network escalation requirements
Scan to SharePoint escalation requirements
Scan to Docuware escalation requirements
Downtime Reports escalation requirements
eDAS and RegisterME escalation requirements
Interact for Lexmark escalation requirements
AccuRead Automate escalation requirements
additional-requirements-v55431569
Knowledge base
Escalation checklist
Solutions and device-based app requirements
eSF Applications

Scan to Network escalation requirements

This article shows the additional information required to escalate Scan to Network issues.
Before proceeding, make sure to fill out the Main escalation information requirement and gather the eSF applications primary escalation requirements.
Gather the additional requirements specific to Scan to Network issues.
The information below is needed if the destination is a
Network Shared Folder
. It applies to Windows systems
ONLY
.
Requirement and relevance
How to obtain
Folder Permission Settings
 
This contains the information about
User Privileges
; e.g., Read Only, Write, etc.
  1. Right-click the Destination Folder and click
    Properties
    .
  2. Go to
    Sharing
     tab, find
    Permission
    , and then take a
    screenshot
    .
Security Permission Settings
 
This contains the information about
Users’ Security Privileges
; e.g., Read Only, Write, etc.
  1. Right-click the Destination Folder and click
    Properties
    .
  2. Go to
    Security
    tab, find
    Permission
    , and then take a
    screenshot
    .
Server Information
 
The information is used for simulation and analysis.
  • Indicate the server’s Operating System, and version
  • Using DFS? (Distributed File System), if so, indicate name and version of DFS
  • Was the DFS recently changed or upgraded? If so, what was the former DFS and version?
LEGACY ID:
FA993

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