eSF applications primary escalation requirements
This article shows the information required to escalate eSF apps‑related issues.
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for eSF apps‑related issues.
Requirement and relevance | How to obtain |
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Menu settings page This document contains all the printer settings and running firmware code. |
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Logs Gzip This applies to all network‑related MFPs. This is a compressed file which contains all the logs from the printer's SE page . This also contains fwdebug for the last three (3 ) 900 errors as long as auto reboot is enabled.Important! Security Debugging should be enabled.Important! Make sure to collect this log immediately after the issue is reproduced. |
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Exported Embedded Solutions Settings This contains the configuration on how the eSF application is set up. | |
Exported Security Settings This contains the configuration on how the printer security settings are set up. | |
Exported Device/Printer UCF Settings This contains the configuration on how the base settings of the printer are set up. | |
App-specific UCF settings This contains the configuration per app. |
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Embedded Solutions log
It documents all the errors or crashes experienced by the eSF apps' user. Important! Make sure to collect this log immediately after the issue is reproduced. |
Important! Make sure to turn OFF Debugging Mode once troubleshooting is completed and the issue is resolved. |
Bundle Information Provides a list of all solutions installed on the printer. |
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Exported System Info Only required if a computer is involved .This file contains comprehensive information on your computer's configuration. |
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Screenshots and/or videos of any encountered errors, app "settings" screen, i.e. general charging, related functions, etc. The information is used for simulation and analysis. | Enduser provided |
Select a topic from the list to view additional requirements specific to your issue.
LEGACY ID:
FA993