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  3. Scan to OCR
  4. Interactive user guide
  5. Fax forward and forms and favorites escalation requirements
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Solution type: Device Based

Scan to OCR Support

eSF Applications
eSF applications primary escalation requirements
Deployment escalation requirements
Card copy and eco copy escalation requirements
Device quotas escalation requirements
Fax forward and forms and favorites escalation requirements
MFP usage escalation requirements
Scan Center escalation requirements
Scan to Hard Disk escalation requirements
Scan to Network escalation requirements
Scan to SharePoint escalation requirements
Scan to Docuware escalation requirements
Downtime Reports escalation requirements
eDAS and RegisterME escalation requirements
Interact for Lexmark escalation requirements
AccuRead Automate escalation requirements
additional-requirements-v55431569
Knowledge base
Escalation checklist
Solutions and device-based app requirements
eSF Applications

Fax forward and forms and favorites escalation requirements

This article shows the additional information required to escalate fax forward and forms and favorites issues.
Before proceeding, make sure to fill out the Main escalation information requirement and gather the eSF applications primary escalation requirements.
Gather the additional requirements specific to fax forward and forms and favorites issues.
Requirement and relevance
How to obtain
Version of Windows Operating system used for Network Share
 
The information is used for simulation and analysis.
Enduser provided
  • Windows Server 2000
  • Windows 2000 Professional
  • Windows Server 2003
  • Windows XP Professional
  • Windows Vista
  • Windows Server 2008
  • Windows 7
You must verify whether IP address or Hostname is used.
 
The information is used for simulation and analysis.
Enduser provided
  • IP address
  • Hostname
You must verify whether the server is in Domain or Workgroup.
 
The information is used for simulation and analysis.
Enduser provided
You must verify whether "Network Domain" is correctly entered in the application configuration webpage.
 
The information is used for simulation and analysis.
  1. Open the printer's EWS via a web browser (e.g., Mozilla Firefox, Google Chrome).
  2. Enter the printer's
    IP address
    (e.g.,
    http://192.168.1.2
    ).
  3. Select
    Settings
    , click on
    Embedded Solutions
     or
    Device Solutions
     >
    Solutions
    (
    eSF
    )or
    Apps
    >
    Apps Management
    .
  4. Select
    Forms and Favorites
    , select
    Configure
    , select the
    Bookmark
    , and click on
    Edit
    . Verify whether "
    Network Domain
    " is set correctly.
Is the server IP pingable and can the share be opened from another machine?
 
The information is used for simulation and analysis.
Enduser provided
If the network share is a Windows 7 machine, verify whether the following are turned ON:
  • Network discovery
  • File and printer sharing
  • Public folder sharing
  • Password protected sharing
 
The information is used for simulation and analysis.
On the network share machine, navigate to
Control Panel
 >
Network and Internet
>
Network and Sharing Center
, and then click
Change advanced sharing settings
.
  1. Turn on Network discovery.
  2. Turn on file and printer sharing.
  3. Turn on sharing so anyone with network access can read and write files in the Public folders.
  4. Turn on password-protected sharing.
You must verify whether the network share machine's Windows Firewall is turned ON or OFF.
If turned
ON
, check whether exceptions are set properly.
 
The information is used for simulation and analysis.
On the network share machine, navigate to
Control Panel
 >
System and Security
 >
Windows Firewall
 > click on
Turn Windows Firewall on or off
.
Verify whether the followings are turned
ON
or
OFF
?
  1. Home or work network local settings.
  2. Public network local settings.
You must verify whether the network share and the printer have the same WINS and DNS server configured.
 
The information is used for simulation and analysis.
To locate
WINS
and
DNS
servers of the network share on the
computer
,
  1. On the server machine, go to
    Start
    >
    Run
    .
  2. Type
    cmd
    and enter.
  3. Type
    ipconfig/all
     and enter. Then take a
    screenshot
    .
To find
WINS
and
DNS
servers of the network share on the
printer
,
  1. Open the printer's EWS via a web browser (e.g., Mozilla Firefox, Google Chrome).
  2. Enter the printer's
    IP address
     (e.g.,
    http://192.168.1.2
    ).
  3. Select
    Settings
    , select
    Network/Ports
    , click on
    TCP/IP
    , and then take a
    screenshot
    .
Folder Permission Settings
 
This contains the information about
User Privileges
; e.g., Read Only, Write, etc.
  1. Right-click the Destination Folder and click
    Properties
    .
  2. Go to
    Sharing
     tab, find
    Permission
    , and then take a
    screenshot
    .
Security Permission Settings
 
This contains the information about
Users’ Security Privileges
; e.g., Read Only, Write, etc.
  1. Right-click the Destination Folder and click
    Properties
    .
  2. Go to
    Security
    tab, find
    Permission
    , and then take a
    screenshot
    .
LEGACY ID:
FA993

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