1. Support
  2. Solutions
  3. Scan to OCR
  4. Interactive user guide
  5. AccuRead Automate escalation requirements
Scan to OCR

Scan to OCR

Solution type: Device Based

Scan to OCR Support

AccuRead Automate escalation requirements

This article shows the additional information required to escalate AccuRead Automate issues.
Before proceeding, make sure to fill out the Main escalation information requirement and gather the eSF applications primary escalation requirements.
Gather the additional requirements specific to AccuRead Automate issues.
Requirement and relevance
How to obtain
AccuRead Automate Log
The app does
not
provide the ability to e-mail debug files.
If
Logging
is turned
ON
, be sure that
Unrecognized
documents and all
Classifications
are configured to go to
SMB
destinations.
 
The information is used for simulation and analysis.
Licenses
 
The information is used for simulation and analysis.
For
newer
models:
  1. Open printer's EWS. To do so:
    1. Open a web browser; e.g., IE, Mozilla Firefox, Google Chrome.
    2. On the address bar, enter the printer's
      IP Address
      , e.g.,
      http://192.168.1.2
      c. Press
      Enter
      .
  2. Select
    Settings
    >
    Configuration Files
    >
    Licenses
    , and then take a
    screenshot
    .
For
older
models:
  1. Open printer's EWS.
  2. Select
    Settings
    , click on
    Embedded Solutions
    or
    Device Solutions
    >
    Solutions
    (
    eSF
    ), and then take a
    screenshot
    including the last column for
    Licenses
    .
This is needed for
Classification
or
Extraction
errors.
Number of times each classification has been trained
 
The
higher
the number of training times, the
better
the classification and extraction performance.
On the control panel, press the AccuRead Automate app to view the training counter.
Sample Document
 
The information is used for simulation and analysis.
Enduser provided
You must verify whether file format is
.ocr
or
.tiff.
 
The information is used for simulation and analysis.
Enduser provided
This is needed if
not
sending to email.
Destination server info
 
The information is used for simulation and analysis.
Gather the following:
  • OS
  • Permissions on destination folder
    1. Right-click the Destination Folder and click
      Properties
      .
    2. Go to
      Sharing
      and
      Security
      tab, find
      Permission
      , and then take a
      screenshot
      .
  • Network environment, etc.
This is needed for
Quality
of scanned results issues.
Gather the following:
  • Original
    document (
    hard copy
    )
  • Output file
    generated (e.g., .pdf, .tiff, etc.)
 
The information is used for simulation and analysis.
Enduser provided
LEGACY ID:
FA993