1. Support
  2. Solutions
  3. Scan to OCR
  4. Interactive user guide
  5. AccuRead Automate escalation requirements
Scan to OCR

Scan to OCR

Solution type: Device Based

Scan to OCR Support

eSF Applications
eSF applications primary escalation requirements
Deployment escalation requirements
Card copy and eco copy escalation requirements
Device quotas escalation requirements
Fax forward and forms and favorites escalation requirements
MFP usage escalation requirements
Scan Center escalation requirements
Scan to Hard Disk escalation requirements
Scan to Network escalation requirements
Scan to SharePoint escalation requirements
Scan to Docuware escalation requirements
Downtime Reports escalation requirements
eDAS and RegisterME escalation requirements
Interact for Lexmark escalation requirements
AccuRead Automate escalation requirements
additional-requirements-v55431569
Knowledge base
Escalation checklist
Solutions and device-based app requirements
eSF Applications

AccuRead Automate escalation requirements

This article shows the additional information required to escalate AccuRead Automate issues.
Before proceeding, make sure to fill out the Main escalation information requirement and gather the eSF applications primary escalation requirements.
Gather the additional requirements specific to AccuRead Automate issues.
Requirement and relevance
How to obtain
AccuRead Automate Log
The app does
not
 provide the ability to e-mail debug files.
If
Logging
 is turned
ON
, be sure that
Unrecognized
 documents and all
Classifications
 are configured to go to
SMB
 destinations.
 
The information is used for simulation and analysis.
Licenses
 
The information is used for simulation and analysis.
For
newer
 models:
  1. Open printer's EWS. To do so:
    1. Open a web browser; e.g., IE, Mozilla Firefox, Google Chrome.
    2. On the address bar, enter the printer's
      IP Address
      , e.g.,
      http://192.168.1.2
      c. Press
      Enter
      .
  2. Select
    Settings
     >
    Configuration Files
     >
    Licenses
    , and then take a
    screenshot
    .
For
older
 models:
  1. Open printer's EWS.
  2. Select
    Settings
    , click on
    Embedded Solutions
     or
    Device Solutions
     >
    Solutions
     (
    eSF
    ), and then take a
    screenshot
     including the last column for
    Licenses
    .
This is needed for
Classification
 or
Extraction
 errors.
Number of times each classification has been trained
 
The
higher
 the number of training times, the
better
 the classification and extraction performance.
On the control panel, press the AccuRead Automate app to view the training counter.
Sample Document
 
The information is used for simulation and analysis.
Enduser provided
You must verify whether file format is
.ocr
or
.tiff.
 
The information is used for simulation and analysis.
Enduser provided
This is needed if
not
 sending to email.
Destination server info
 
The information is used for simulation and analysis.
Gather the following:
  • OS
  • Permissions on destination folder
    1. Right-click the Destination Folder and click
      Properties
      .
    2. Go to
      Sharing
       and
      Security
       tab, find
      Permission
      , and then take a
      screenshot
      .
  • Network environment, etc.
This is needed for
Quality
 of scanned results issues.
Gather the following:
  • Original
     document (
    hard copy
    )
  • Output file
     generated (e.g., .pdf, .tiff, etc.)
 
The information is used for simulation and analysis.
Enduser provided
LEGACY ID:
FA993

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