1. Support
  2. Solutions
  3. Scan to OCR
  4. Interactive user guide
  5. Downtime Reports escalation requirements
Scan to OCR

Scan to OCR

Solution type: Device Based

Scan to OCR Support

Downtime Reports escalation requirements

This article shows the additional information required to escalate Downtime Reports issues.
Before proceeding, make sure to fill out the Main escalation information requirement and gather the eSF applications primary escalation requirements.
Gather the additional requirements specific to Downtime Reports issues.
Requirement and relevance
How to obtain
Source Type
 
The information is used for simulation and analysis.
Enduser provided
  • FTP
  • Network
Folder structure of the source type
 
The information is used for simulation and analysis.
Enduser provided
File size of the files being uploaded to the printer’s Hard Disk
 
The information is used for simulation and analysis.
Enduser provided
Size per folder
 
The information is used for simulation and analysis.
Enduser provided
Activity Logs
 
The information is used for simulation and analysis.
Downtime Reports Activity Logs:
  1. From the Embedded Web Server, access the web application.
  2. Edit the URL by adding /logs. For example,
    (where IP is the printer IP address).
LEGACY ID:
FA993