1. Support
  2. Solutions
  3. Scan to OCR
  4. Interactive user guide
  5. Interact for Lexmark escalation requirements
Scan to OCR

Scan to OCR

Solution type: Device Based

Scan to OCR Support

Interact for Lexmark escalation requirements

This article shows the additional information required to escalate Interact for Lexmark issues.
Before proceeding, make sure to fill out the Main escalation information requirement and gather the eSF applications primary escalation requirements.
Gather the additional requirements specific to Interact for Lexmark issues.
Requirement and relevance
How to obtain
Version of ImageNow server used
 
The information is used for simulation and analysis.
Enduser provided
  • 6.6
  • 6.7
Is Message Agent service up and running in the ImageNow server?
 
The information is used for simulation and analysis.
Please restart if not running.
Do the credentials (used on the Configure web page of the MFPs) have Administrative privileges in the ImageNow server?
 
The information is used for simulation and analysis.
Enduser provided
Are the same credentials used across multiple printers simultaneously?
 
The information is used for simulation and analysis.
Multiple Sessions using Single Sign-on is
NOT
supported by ImageNow server.
Profile.ini file used to create the profile
 
The information is used for simulation and analysis.
Enduser provided
Are all the parameters used in the profile.ini present in or supported by the ImageNow server?
 
The information is used for simulation and analysis.
E.g., Drawer Default value, Document Type Default value, Workflow Process Default value and Workflow Queue Default value
All Custom Property Types used, and their default values and display formats
 
The information is used for simulation and analysis.
Enduser provided
You must verify whether one or more Custom Property names use Unicode characters (e.g., Non-English characters).
 
The information is used for simulation and analysis.
Interact for Lexmark does
NOT
support Unicode characters as these are not supported by the ImageNow service.
LEGACY ID:
FA993