Interact for Lexmark escalation requirements
This article shows the additional information required to escalate Interact for Lexmark issues.
Before proceeding, make sure to fill out the Main escalation information requirement and gather the eSF applications primary escalation requirements.
Gather the additional requirements specific to Interact for Lexmark issues.
Requirement and relevance | How to obtain |
|---|---|
Version of ImageNow server used The information is used for simulation and analysis. | Enduser provided
|
Is Message Agent service up and running in the ImageNow server? The information is used for simulation and analysis. | Please restart if not running. |
Do the credentials (used on the Configure web page of the MFPs) have Administrative privileges in the ImageNow server? The information is used for simulation and analysis. | Enduser provided |
Are the same credentials used across multiple printers simultaneously? The information is used for simulation and analysis. | Multiple Sessions using Single Sign-on is NOT supported by ImageNow server. |
Profile.ini file used to create the profile The information is used for simulation and analysis. | Enduser provided |
Are all the parameters used in the profile.ini present in or supported by the ImageNow server? The information is used for simulation and analysis. | E.g., Drawer Default value, Document Type Default value, Workflow Process Default value and Workflow Queue Default value |
All Custom Property Types used, and their default values and display formats The information is used for simulation and analysis. | Enduser provided |
You must verify whether one or more Custom Property names use Unicode characters (e.g., Non-English characters). The information is used for simulation and analysis. | Interact for Lexmark does NOT support Unicode characters as these are not supported by the ImageNow service. |
LEGACY ID:
FA993
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