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  5. A 'Re-install Missing or Unresponsive Fuser [31.80] Error' Appears
Lexmark M5170

Lexmark M5170

Printer features: Laser, print only, black & white

Lexmark M5170 Support

A 'Re-install Missing or Unresponsive Fuser [31.80] Error' Appears

A 'Re-install Missing or Unresponsive Fuser [31.80] Error' Appears for MS71x, MX71x, MS81x, MX81x

Issue description

A “
Re-install missing or unresponsive fuser [31.80]
” message usually means someone removed the fuser while the power was still on. This can also occur if someone removed the fuser while the printer was in
Sleep mode
and, subsequently, the printer wakes up from
Sleep mode
.
End of life consumables
such as
fuser
,
transfer roll
, and/or
pick tires
can cause some errors. Check the fuser's status using the printer's
Control Panel
. Order a
maintenance kit
if the fuser is already near its 'end of life' state.

Solution

  1. Power off the printer.
  2. Open the printer's
    rear door
    as seen here.
  3. Open the
    fuser access door
    as seen here.
  4. Reseat the fuser and rotate the
    blue thumbscrews
    clockwise
    (as shown in this image) to tighten and lock the fuser.
  5. Power on the printer again and make sure the fuser error message has discontinued.
  6. If the
    31.80
    error discontinues and the printer returns to
    Ready
    screen, then the problem is solved. Otherwise, contact
    Lexmark Technical Support
    to set up service for the printer.
LEGACY ID:
TE505