32.49 Unsupported Cartridge error after a firmware update | Lexmark M5170

Lexmark M5170

Lexmark M5170

Printer features: Laser, print only, black & white

Lexmark M5170 Support

Error codes

32.59 or 33.13 Error message

General troubleshooting guide for 900.00 error code system software errors

121.xx Service fuser error

959.20 service error appears when updating the DLE RIP firmware

31.60 Imaging unit Smart Chip error

Troubleshooting a 121.24 fuser error code

Forms and Barcode Card (FMBC) 900.02 error when printing every second page

32.xx Replace Unsupported Fuser Error

Troubleshooting a 111.21 service printhead error

A 'Re-install Missing or Unresponsive Fuser [31.80] Error' Appears

31.46, 31.66 errors and 201.22 paper jam

10.01 or 10.02 Intervention Messages for Vinyl Label Printing

Troubleshooting a 126.01 service LVPS error

980.11 service error posts when the device goes into sleep mode

Troubleshooting a 121.08 error code

121.32 fuser errors in cold environments

Lexmark MS and MX 31x, 41x, 51x, 61x Series ? 121.32 Fuser Errors in Cold Environments

33.xy Non-Lexmark Supply or Part Installed in the Printer

32.49 Unsupported Cartridge error after a firmware update

900 error message and scanner is heating up

32.49 Unsupported Cartridge error after a firmware update

Here are troubleshooting steps to a 32.49 Unsupported Cartridge error after a firmware update on a Lexmark M11xx, M31xx, M51xx, MX/S31x, MX/S41x, MX/S51x, MX/S61x, MX/S71x, MX/S81x, MX91x, MS911, XM11xx, XM3150, XM71xx, and XM51xx.

Issue description

After the user performs a firmware update using version LW71.xx.P025
or anything higher
, the printer posts a

32.49 Unsupported Cartridge

error message.

Solution

Make sure to check if the supply is a genuine Lexmark toner cartridge by using the Check to Protect tool.

If the Lexmark toner cartridge is not genuine
, replace the printer toner cartridge with a genuine Lexmark cartridge.

If the Lexmark toner cartridge is genuine
, contact Lexmark Support for assistance.

Should the issue persist after a new cartridge has been replaced, please contact Lexmark Support for assistance.

LEGACY ID: SO8692

Was this helpful?