1. Support
  2. Printers
  3. Lexmark M5170
  4. Interactive user guide
  5. 32.49 Unsupported Cartridge error after a firmware update
Lexmark M5170

Lexmark M5170

Printer features: Laser, print only, black & white

Lexmark M5170 Support

32.49 Unsupported Cartridge error after a firmware update

Here are troubleshooting steps to a 32.49 Unsupported Cartridge error after a firmware update on a Lexmark M11xx, M31xx, M51xx, MX/S31x, MX/S41x, MX/S51x, MX/S61x, MX/S71x, MX/S81x, MX91x, MS911, XM11xx, XM3150, XM71xx, and XM51xx.

Issue description

After the user performs a firmware update using version
LW71.xx.P025
or
anything higher
, the printer posts a
32.49 Unsupported Cartridge
error message.

Solution

  1. Make sure to check if the supply is a genuine Lexmark toner cartridge by using the Check to Protect tool.
    • If the Lexmark toner cartridge is
      not genuine
      , replace the printer toner cartridge with a genuine Lexmark cartridge.
    • If the Lexmark toner cartridge is
      genuine
      , contact Lexmark Support for assistance.
  2. Should the issue persist after a new cartridge has been replaced, please contact Lexmark Support for assistance.
LEGACY ID:
SO8692