Logs Gzip Compressed File Support and Collection Explained

Type in the printer IP Address
followed by /se
in the address bar of any web browser; e.g., Google Chrome, Firefox, IE etc. For example, http://192.168.1.2/se
.

Click on Logs Gzip Compressed
to save the file.

Locating the Printer IP Address

The IP Address is displayed on the printer home screen
by default. However, if it is NOT
displayed, follow either of the options below to locate the IP address:

Depending on the printer model
, on the printer control panel, navigate to:

Menu
> Network / Ports
> Standard Network
> STD NET SETUP
or STD Network Setup
> TCP / IP
> IP Address

Settings
> Network/Ports
> TCP/IP
> Set Static IP Address

Depending on the printer model
, print the network setup page from the printer control panel by navigating to:

Menu
> Reports
> Network Setup Page
, and locate the IP Address on the printed sheet.

Settings
> Reports
> Network
> Network Setup Page
and locate the IP Address on the printed sheet.

Collecting Gzip Logs to a Flash Drive

Newer devices support exporting the Gzip Logs to a flash drive in cases where the device is not network connected.

Depending on the printer model
, on the printer control panel, navigate to:

Menu
> Settings
> General Settings
> Export Compressed Logs File

Settings
> Device
> About this Printer
> Export Compressed Logs to USB

If your device does NOT
support exporting Gzip logs, proceed with the individual logs required that are specific to your issue.

LEGACY ID: FA958

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