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  5. Logs Gzip Compressed File Support and Collection Explained
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Solution type: Device Based

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Logs Gzip Compressed File Support and Collection Explained

Logs Gzip Compressed File Support and Collection Explained

Overview

Logs Gzip Compressed
or
logs.tar.gz
contains a comprehensive list of logs required for escalation purposes and more in-depth troubleshooting.
Access the logs list by following the steps below:
  1. Type in the printer
    IP Address
    followed by
    /se
    in the address bar of any web browser; e.g., Google Chrome, Firefox, IE etc. For example,
    http://192.168.1.2/se
    .
  2. Click on to save the file.

Locating the Printer IP Address

The IP Address is displayed on the printer
home screen
by default. However, if it is
NOT
displayed, follow either of the options below to locate the IP address:
Depending on the printer model
, on the printer control panel, navigate to:
Menu
>
Network / Ports
>
Standard Network
>
STD NET SETUP
or
STD Network Setup
>
TCP / IP
>
IP Address
or
Settings
>
Network/Ports
>
TCP/IP
>
Set Static IP Address
Depending on the printer model
, print the network setup page from the printer control panel by navigating to:
Menu
>
Reports
>
Network Setup Page
, and locate the IP Address on the printed sheet.
or
Settings
>
Reports
>
Network
>
Network Setup Page
and locate the IP Address on the printed sheet.

Collecting Gzip Logs to a Flash Drive

Newer devices support exporting the Gzip Logs to a flash drive in cases where the device is not network connected.
Depending on the printer model
, on the printer control panel, navigate to:
Menu
>
Settings
>
General Settings
>
Export Compressed Logs File
or
Settings
>
Device
>
About this Printer
>
Export Compressed Logs to USB
If your device does
NOT
support exporting Gzip logs, proceed with the individual logs required that are specific to your issue.
LEGACY ID:
FA958