Printer damage escalation requirements
This article shows the primary information required to escalate printer damage issues.
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for printer damage issues.
Requirement and relevance | How to obtain |
|---|---|
Clear photo of the damage part The information is important to identify if the damage is repairable or not. | Technician/customer provided |
Previous service actions performed and the install dates of any replaced printer components The information is used for analysis. | End‑user or support agent provided |
LEGACY ID:
FA870
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