No power escalation requirements
This article shows the primary information required to escalate no power issues.
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for no power issues.
Requirement and relevance | How to obtain |
|---|---|
Power cable topology An exact description of the printer power connection is used for diagnosis. | End‑user provided |
Lights on the printer that turns on The information is used for analysis. | End‑user provided |
Power outages The information is used for analysis. | End‑user provided |
Use of UPS/Surge protectors The information is used for analysis. | End‑user provided |
Option cards installed or attached The information is used for analysis. | End‑user provided |
Sounds or noises description The information is used for analysis. | End‑user provided |
Beeps and number of beeps The information is used for analysis. | End‑user provided |
Environmental conditions The information is used for analysis. | End‑user provided |
If possible, previous service actions performed and install dates The parts replaced and service notes. | End‑user or support agent provided |
LEGACY ID:
FA870
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