Smart Card Authentication

Smart Card Authentication

Solution type: Device Based

Smart Card Authentication Support

No power escalation requirements

This article shows the primary information required to escalate no power issues.
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for no power issues.
Requirement and relevance
How to obtain
Power cable topology
 
An exact description of the printer power connection is used for diagnosis.
End‑user provided
Lights on the printer that turns on
 
The information is used for analysis.
End‑user provided
Power outages
 
The information is used for analysis.
End‑user provided
Use of UPS/Surge protectors
 
The information is used for analysis.
End‑user provided
Option cards installed or attached
 
The information is used for analysis.
End‑user provided
Sounds or noises description
 
The information is used for analysis.
End‑user provided
Beeps and number of beeps
 
The information is used for analysis.
End‑user provided
Environmental conditions
 
The information is used for analysis.
End‑user provided
If possible, previous service actions performed and install dates
 
The parts replaced and service notes.
End‑user or support agent provided
LEGACY ID:
FA870