Media escalation requirements
This article shows the primary information required to escalate media issues.
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for media issues.
Requirement and relevance | How to obtain |
|---|---|
Media samples The information is used for simulation and analysis. | Mailed directly by Call Center or Country Specialist |
Paper media specifications Specify the paper brand , type , weight , size , and grain .The information is used for analysis. | End‑user provided |
Specified # of requested sheets; for example, one ream (500 Sheets) The information is used for simulation and analysis. | End‑user provided |
Menu Settings page This document contains all the printer settings and running firmware code. | |
Print quality pages, if applicable The information is used for analysis. | End‑user provided |
LEGACY ID:
FA870
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