Fax‑ send and receive additional escalation requirements

Smart Card Authentication

Solution type: Device Based

Smart Card Authentication Support

Fax requirements

Fax primary escalation requirements

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Fax forward to FTP additional escalation requirements

Fax forward to eSF additional escalation requirements

Fax‑ send and receive additional escalation requirements

This article serves as a guide to gathering necessary information before opening an escalation item for Sending or Receiving a Fax issues.

Sending or Receiving a Fax

Before proceeding, make sure to fill out the Main escalation information requirementand gather the primary requirements for fax‑related issues as seen here Fax primary escalation requirements.

It is REQUIRED
to gather the following logs described below for STANDALONE
MFPs experiencing Sending
or Receiving a Fax
issue. The following logs will NOT
be required if you have submitted a Report a Fax Problem
for Network-connected
MFPs.

Sending a Fax Issue Requirements

Requirement and relevance	How to obtain
Fax Job Log Provides a summary of all MFP tasks for the last 200 fax jobs; e.g., Driver/Send, Scan/Send, Received/Forward, Received/Print.	On the printer, press Menu >Reports >Fax Job Log .
All T30 Logs Shows the T30 log of the last fax call.	Press 411 to access the Fax SE menu and then select Fax Settings >Print Logs >All T30 Logs**
Fax Setup Page Log Indicates how the fax related settings is setup.	Press 411 to access the Fax SE menu and then select Fax Settings >Print Logs >Print Fax Settings** .
Fax Call Log Provides a summary of fax dialing history for the last 100 jobs; this log does provide the fax error code, which is useful when attempting to troubleshoot issues.	On the printer, press Menu >Reports >Fax Call Log .

Receiving a Fax Issue Requirements

Requirement and relevance	How to obtain
Fax Job Log Provides a summary of all MFP tasks for the last 200 fax jobs; e.g., Driver/Send, Scan/Send, Received/Forward, Received/Print.	On the printer, press Menu >Reports >Fax Job Log .
All T30 Logs Shows the T30 log of the last fax call.	Press 411 to access the Fax SE menu and then select Fax Settings >Print Logs >All T30 Logs** .
Fax Setup Page Log Indicates how the fax related settings is setup.	Press 411 to access the Fax SE menu and then select Fax Settings >Print Logs >Print Fax Settings** .
Caller ID Log Provides caller ID (when available) information for the last 40 incoming calls.	Press 411 to access the Fax SE menu and then select Fax Settings >Print Logs >Print Caller ID logs** .

For 900 issues related to Fax, you may also refer to this 900.xx primary escalation requirements.

Select a topic from the list to view additional requirements specific to your issue.

LEGACY ID: FA868

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