Fax forward to FTP additional escalation requirements

Solution type: Device Based

Fax requirements

Fax primary escalation requirements

Fax‑ send and receive additional escalation requirements

Fax from computer additional escalation requirements

Fax forward to e‑mail additional escalation requirements

Fax forward to FTP additional escalation requirements

Fax forward to eSF additional escalation requirements

This article serves as a guide to gathering necessary information before opening an escalation item for Fax Forward to FTP issues.

Before proceeding, make sure to fill out the Main escalation information requirementand gather the primary requirements for fax‑related issues as seen here Fax primary escalation requirements.

Requirement and relevance	How to obtain
History Information log This document contains History Information of the machine. Required for printers NOT included on the supported printers found in Logs Gzip Compressed File Support and Collection Explained; this log is NOT required if Logs Gzip is provided.	Open printer's Web interface. To do this: Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome. Enter the printer's IP Address followed by /se , e.g.,http://192.168.1.2/se Press Enter . Select History Information . Save the file.
Screenshot of FTP settings This is used for checking whether FTP settings are correct.	Copy the screen display of FTP settings then paste to MS Word, PowerPoint or any document processor application.

For 900 issues related to Fax, you may also refer to this 900.xx primary escalation requirements.

LEGACY ID: FA868

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