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  5. Fax forward to FTP additional escalation requirements
Smart Card Authentication

Smart Card Authentication

Solution type: Device Based

Smart Card Authentication Support

Fax forward to FTP additional escalation requirements

This article serves as a guide to gathering necessary information before opening an escalation item for Fax Forward to FTP issues.

Fax Forward to FTP

Before proceeding, make sure to fill out the Main escalation information requirementand gather the primary requirements for fax‑related issues as seen here Fax primary escalation requirements.
Requirement and relevance
How to obtain
History Information log
This document contains History Information of the machine.
Required for printers
NOT
included on the supported printers found in Logs Gzip Compressed File Support and Collection Explained; this log is
NOT
required if
Logs Gzip
is provided.
  1. Open printer's Web interface.
    To do this:
    1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.
    2. Enter the printer's
      IP Address
      followed by
      /se
      , e.g.,
      http://192.168.1.2/se
    3. Press
      Enter
      .
  2. Select
    History Information
    .
  3. Save
    the file.
Screenshot of FTP settings
This is used for checking whether FTP settings are correct.
Copy the screen display of FTP settings then paste to MS Word, PowerPoint or any document processor application.
For 900 issues related to Fax, you may also refer to this 900.xx primary escalation requirements.
LEGACY ID:
FA868