Fax primary escalation requirements
This article serves as a guide to gathering necessary information before opening an escalation item for fax issues.
Overview
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for fax‑related issues.
Log collection
Log collection
varies
per model and printer firmware code.If... | Then... |
|---|---|
Your device is one of the supported printers found in Logs Gzip Compressed File Support and Collection Explained | Gather the following logs:
Then proceed with selecting a topic from the list below to view additional requirements specific to your issue.Bypass Embedded Solution Log File , Bundle Information , and History Information log collection as this log are NOT required if Logs Gzip is provided. |
Your device is NOT included on the supported printers found in the article above | Proceed with the succeeding steps. |
Select a topic from the list to view additional requirements specific to your issue.
LEGACY ID:
FA868