Fax primary escalation requirements

This article serves as a guide to gathering necessary information before opening an escalation item for fax issues.

Overview

Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for fax‑related issues.

Log collection

Log collection
varies
per model and printer firmware code.
If...
Then...
Your device is one of the supported printers found in Logs Gzip Compressed File Support and Collection Explained
Gather the following logs:
  • Logs Gzip
    (see article for more details on how to capture this file)
  • Menu Settings Page
Then proceed with selecting a topic from the list below to view
additional requirements
specific to your issue.
Bypass
Embedded Solution Log File
,
Bundle Information
, and
History Information log
collection as this log are
NOT
required if
Logs Gzip
is provided.
Your device is
NOT
included on the supported printers found in the article above
Proceed with the succeeding steps.
Select a topic from the list to view additional requirements specific to your issue.
LEGACY ID:
FA868