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  3. Lexmark Forms Printer 2581+
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  5. Virtual Configuration Center primary escalation requirements
Lexmark Forms Printer 2581+

Lexmark Forms Printer 2581+

Printer features: Dot matrix

Lexmark Forms Printer 2581+ Support

Management apps and utilities requirements
SAP escalation requirements
Virtual Configuration Center primary escalation requirements
MVE primary escalation requirements
Device Deployment Utility (DDU) primary escalation requirements
Lexmark Print Service Plug-in primary escalation requirements
Knowledge base
Escalation checklist
Management apps and utilities requirements

Virtual Configuration Center primary escalation requirements

Virtual Configuration Center (VCC) issues primary escalation KB

Requirements

Before proceeding, make sure to fill out the Main escalation information requirement.
If a device is involved, gather these requirements for all
VCC
-related issues.
Requirement and relevance
How to obtain
Menu Settings Page
This document contains all the printer settings and running firmware code.
On the printer, press
Menu
 >
Reports
 >
Menu Settings Page
Network Setup Page
This document contains the device’s network settings.
On the printer, press
Menu
 >
Reports
 >
Network Setup Page
.
History Information Log
This applies to all Network-connected MFPs.
This document contains the machine's History Information.
  1. Open printer's Web interface.
    To do this:
    1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.
    2. Enter the printer's
      IP Address
       followed by
      /se
      , e.g.,http://192.168.1.2/se
    3. Press
      Enter
      .
  2. Select History Information.
  3. Save the file.
Embedded Solutions Log File
It documents all the errors or crashes experienced by the eSF apps' user.
  1. Open printer's Web interface.
    To do this:
    1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.
    2. Enter the printer's
      IP Address
       followed by /se, e.g.,http://192.168.1.2
      /se
    3. Press
      Enter
      .
  2. Select
    Embedded Solutions
    .
    Lexmark recommends to perform
    Clear Log File
     first before proceeding to the next step. This will ensure that
    new log files
     will be captured to better isolate the problem.
  3. Go to Set Logging Level, select YES for Allow debugging entries in the log?, and hit Submit. This will turn ON Debugging Mode. Reproduce the problem.
  4. Do Steps 1 and 2, and then click on Log File.
  5. Copy and
    Save
     all the entries.
Bundle Information
This provides a list of all solutions installed on the printer.
  1. Open printer's Web interface.
    To do this:
    1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.
    2. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se
    3. Press Enter.
  2. Select Embedded Solutions.
  3. Select the Bundle Information.
  4. Copy and Save all the entries.
‘Bundle.zip’ Configuration File
Info is used for simulation and analysis.
LEGACY ID:
FA989

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