Lexmark Print Service Plug-in primary escalation requirements
This article serves as a guide to gathering necessary information before opening an escalation item for Lexmark Print Service Plug-in.
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for Lexmark Print Service Plug-in‑related issues.
Requirement and Relevance | How to Obtain |
|---|---|
Hardware information This is the hardware where the product is running. | Please provide the following:
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External Software Versions Info is used for simulation and analysis. | If the issue involves interaction with another application, provide details about the software; e.g.,
|
Product Version Info is used for simulation and analysis. | The version number listed in the About tab. |
Hardware Architecture This is not typically required; however if the issue is from an Enterprise , it is often helpful to understand how the products are installed. | Verify the following:
|
Software Architecture Info is used for simulation and analysis. | With a product like LPM and other Enterprise applications; gathering the following details are helpful:
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How was the mobile app obtained? Info is used for simulation and analysis. | This should typically be from Google Play or iTunes .A non-public store option means the app was deployed via a third party MDM system. |
Identify and investigate External conditions or customer-specific environment variables Info is used for simulation and analysis. | Verify if the user is connecting the mobile device to the same network as the printer or server. |
Product Logs (Optional) Info is used for simulation and analysis. | If needed, please contact Lexmark Technical Support . |
Select a topic from the list to view additional requirements specific to your issue.
LEGACY ID:
FA1030
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