Menu Settings Page (MSP) from one or more affected printers
This document contains all the printer settings and running firmware code.
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Using the printer Control Panel – On the printer, press Menu > Reports > Menu Settings Page . Using the Embedded Web Server ( EWS ) – Access the printer's EWS, go to Reports > Device Settings . Copy and paste the displayed information to a text editor or save as PDF/HTML file.
See HO3647 for more information.
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This document contains a summary of network related settings on the printer.
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Using the printer Control Panel – On the printer, press Menu > Reports > Network Setup Page . Using the Embedded Web Server ( EWS ) – Access the printer's EWS, go to Reports > Device Settings . Copy and paste the displayed information to a text editor or save as PDF/HTML file.
See HO3647 for more information.
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Logs GZIP File(s) from one or more affected printers
Reproduce the problem immediately prior to obtaining the logs GZIP file(s)
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Open printer's Web interface for the SE page. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome. Enter the printer's IP Address followed by /se , e.g., http://192.168.1.2/se
Select Logs Gzip Compressed to download the file.
Click here for more details on Logs Gzip; for example, supported printers, collection, and special considerations.
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Database used; specify the version
For example, Firebird, MS SQL Server
This is useful information when evaluating possible database issues.
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If you performed the default installation, this database will default to Firebird .
Otherwise, most administrators will know if they have installed and configured the database for Microsoft SQL Server.
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Export Settings UCF or Export Configuration VCC ZIP File
This contains the configuration on how the printer's base settings are set up.
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Open the printer's EWS via a web browser ( for example, Mozilla Firefox, Google Chrome ). Enter the printer's IP address ( for example, http://192.168.1.2 ). For printers released after 2015, click the Export Configuration button, select All Settings and save the exported.zip file. For printers released prior to 2015, select Settings . Click on Import/Export , and then click on Export Settings File . Repeat this procedure for Security Setups , Embedded Solutions Settings , and Shortcuts .
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MVE Version and Upgrade History
Used for simulation and analysis.
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See application User Interface: After logging in, the lower left-hand corner of the page has the About link.
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This folder contains all MVE server logs.
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Capture these log files immediately after reproducing the problem.
Locate the MVE default install directory. The typical path would be C:\Program Files\Lexmark\Markvision Enterprise\Tomcat\Logs Add all the log files to a ZIP archive and include this with the submission.
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The application Task Log that captures the failure.
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Login to the MVE Web Console. In the upper right-hand side, select the Tasks Menu . Select the Time Period that encapsulates the failing case ( for example, “Last 7 Days” ). Save the exported file and include this with the submission.
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Exported System Information
This file contains comprehensive information about a computer's configuration.
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From the Start Menu, locate the System Information application. From the File menu, select Export . Save the information as a Text file and include this with the submission.
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Screenshots of the problem
Info is used for simulation and analysis.
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