Lexmark Forms Printer 2581+

Lexmark Forms Printer 2581+

Printer features: Dot matrix

Lexmark Forms Printer 2581+ Support

Management apps and utilities requirements
SAP escalation requirements
Virtual Configuration Center primary escalation requirements
MVE primary escalation requirements
Device Deployment Utility (DDU) primary escalation requirements
Lexmark Print Service Plug-in primary escalation requirements
Knowledge base
Escalation checklist
Management apps and utilities requirements

MVE primary escalation requirements

This article shows the information required to escalate MVE‑related issues.
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for MVE‑related issues.
Requirement and relevance
How to obtain
Menu Settings Page (MSP) from one or more affected printers
 
This document contains all the printer settings and running firmware code.
  1. Using the printer Control Panel – On the printer, press
    Menu
    >
    Reports
    >
    Menu Settings Page
    .
  2. Using the
    Embedded Web Server
    (
    EWS
    ) – Access the printer's EWS, go to
    Reports
    >
    Device Settings
    . Copy and paste the displayed information to a text editor or save as PDF/HTML file.
See HO3647 for more information.
Network Setup Page
 
This document contains a summary of network related settings on the printer.
  1. Using the printer Control Panel – On the printer, press
    Menu
     >
    Reports
    >
    Network Setup Page
    .
  2. Using the
    Embedded Web Server
     (
    EWS
    ) – Access the printer's EWS, go to
    Reports
    >
    Device Settings
    . Copy and paste the displayed information to a text editor or save as PDF/HTML file.
See HO3647 for more information.
Logs GZIP File(s) from one or more affected printers
Reproduce the problem immediately prior to obtaining the logs GZIP file(s)
  1. Open printer's Web interface for the SE page.
    To do this:
    1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.
    2. Enter the printer's
      IP Address
       followed by
      /se
      ,
      e.g., http://192.168.1.2/se
    3. Press Enter.
  2. Select
    Logs Gzip Compressed
     to download the file.
  3. Save
     the file;
    e.g., logs.tar.gz
    .
Click here for more details on Logs Gzip; for example, supported printers, collection, and special considerations.
Database used; specify the version
For example, Firebird, MS SQL Server
 
This is useful information when evaluating possible database issues.
If you performed the default installation, this database will default to
Firebird
.
Otherwise, most administrators will know if they have installed and configured the database for
Microsoft SQL
Server.
Export Settings UCF or Export Configuration VCC ZIP File
 
This contains the configuration on how the printer's base settings are set up.
  1. Open the printer's EWS via a web browser (
    for example, Mozilla Firefox, Google Chrome
    ).
  2. Enter the printer's
    IP address
    (
    for example, http://192.168.1.2
    ).
  3. For printers released after 2015, click the
    Export Configuration
    button, select
    All Settings
     and save the exported.zip file.
  4. For printers released prior to 2015, select
    Settings
    .
  5. Click on
    Import/Export
    , and then click on
    Export Settings File
    . Repeat this procedure for
    Security Setups
    ,
    Embedded Solutions
    Settings
    , and
    Shortcuts
    .
  6. For detailed instructions, refer to this article.
MVE Version and Upgrade History
 
Used for simulation and analysis.
See application User Interface: After logging in, the lower left-hand corner of the page has the About link.
Logs folder
 
This folder contains all MVE server logs.
Capture these log files immediately after reproducing the problem.
  1. Locate the MVE default install directory. The typical path would be
    C:\Program Files\Lexmark\Markvision Enterprise\Tomcat\Logs
  2. Add all the log files to a ZIP archive and include this with the submission.
MVE Task Log
 
The application Task Log that captures the failure.
  1. Login to the MVE Web Console.
  2. In the upper right-hand side, select the
    Tasks Menu
    .
  3. Select the Logs menu
  4. Select the Time Period that encapsulates the failing case (
    for example, “Last 7 Days”
    ).
  5. Select
    Export to CSV
    .
  6. Save the exported file and include this with the submission.
Exported System Information
 
This file contains comprehensive information about a computer's configuration.
  1. From the Start Menu, locate the
    System Information
     application.
  2. From the
    File
    menu, select
    Export
    .
  3. Save the information as a Text file and include this with the submission.
Screenshots of the problem
 
Info is used for simulation and analysis.
End-user provided
LEGACY ID:
FA893

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