SAP escalation requirements
SAP escalation requirements
Index
Common requirements
Before proceeding, make sure to fill out the Main escalation information requirement.
If a device is involved, gather these
common requirements
for all SAP
-related issues (SAP printing).Requirements and relevance | How to obtain |
---|---|
This document contains all the printer settings and running firmware code. |
|
SAP app version Info is used for simulation and analysis. | From SAP UI go to System Menu > Status > Other Kernel Info Button .Click here for an illustration. |
Driver Version and Emulation Info is used for simulation and analysis. |
|
Device Type Info is used for simulation and analysis. | This information should be provided by the customer. |
The access method used by the customer Info is used for simulation and analysis. | This information should be provided by the customer. |
Please provide the sample job ( *.prn file) to replicate the issue. Info is required for issue reproduction. | Please set the port of the Local print object to a local port. Port is set to e:\test.prn |
Please let us know the type of test case the customer is printing? (Ex.Smart Forms, Adobe Forms, SAPscript, SAP printing) Info is required for analysis and for further progress. | This information should be provided by the customer. |
Please provide the network trace when the job creation is a limitation. This is required when prn creation is not possible with the specific access method. | Please run the wireshark tool in the SAP system. |
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LEGACY ID:
FA1208