The Lexmark Document Distributor (LDD)

Apache Agent

service

stops

when it receives

unexpected

or

malformed data

. No service crash messages display and no errors show in Windows Event Viewer.

The following entries can be seen in the

Apache Agent log

:

<Date> <Time>,261 [Thread-1] INFO com.lexmark.workflow.aagent.ApacheAgentSvc - IOException occurred processing request <Date> <Time>,261 [Thread-1] INFO com.lexmark.workflow.aagent.ApacheAgentSvc - Message length outside the limit: 542393671 <Date> <Time>,261 [Thread-1] ERROR com.lexmark.workflow.aagent.ApacheAgentSvc - Error processing request <Date> <Time>,261 [Thread-1] ERROR com.lexmark.workflow.aagent.ApacheAgentSvc - IOException occurred processing request

NOTE:

To open Services, go to

Start

>

Accessories

>

Run

> type

Services.msc

, and then locate

Apache Agent

.

The fix will be available in

LDD version 4.8.4.0

and Lexmark Print Management (

LPM) version 2.3.15

, which will be released soon. Should you need the fix prior to the release date, please contact

Lexmark Technical Support

.

The unexpected or malformed data may be from

security scanners

such as the Nessus product. The fix protects the service against such data by disregarding them. Thus, the service will continue to run.

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark!

for contact information.

NOTE:

In order to expedite the support process, please be prepared to provide information regarding your issue, e.g.,

name and version of solution

,

problem description

, and

affected printer models

.

Additional information may be requested by the support agent.

LEGACY ID:

SO7595