Requirement and relevance | How to obtain |
---|---|
Paper media specifications Specify the paper brand , type , weight , size , and grain .The information is used for simulation and analysis. | End‑user provided |
Menu Settings page This document contains all the printer settings and running firmware code. | See MobileTech and search for Service Menus. |
Printer error codes and secondary error codes/event logs The information is used for analysis. | End‑user provided |
Environmental factors Room temperature , humidity , or other conditions that can affect printer performance.The information is used for simulation and analysis. | End‑user provided |
Specifics surrounding error codes; media condition at the time the printer experienced the failure The information is used for analysis. | End‑user provided |
If possible, an image of the jammed paper near the printer jam The information is used for analysis. | End‑user provided |
If possible, previous service actions performed and install dates The information is used for analysis. | End‑user or support agent provided |