Lexmark M5170

Lexmark M5170

Printer features: Laser, print only, black & white

Lexmark M5170 Support

Paper jam escalation requirements

This article shows the primary information required to escalate paper jam issues.
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirements for paper jam issues.
Requirement and relevance
How to obtain
Paper media specifications
Specify the
paper brand
,
type
,
weight
,
size
, and
grain
.
 
The information is used for simulation and analysis.
End‑user provided
Menu Settings page
 
This document contains all the printer settings and running firmware code.
See MobileTech and search for
Service Menus.
Printer error codes and secondary error codes/event logs
 
The information is used for analysis.
End‑user provided
Environmental factors
Room temperature
,
humidity
, or
other conditions
that can affect printer performance.
 
The information is used for simulation and analysis.
End‑user provided
Specifics surrounding error codes; media condition at the time the printer experienced the failure
 
The information is used for analysis.
End‑user provided
If possible, an image of the jammed paper near the printer jam
 
The information is used for analysis.
End‑user provided
If possible, previous service actions performed and install dates
 
The information is used for analysis.
End‑user or support agent provided
LEGACY ID:
FA870