Paper jam escalation requirements
This article shows the primary information required to escalate paper jam issues.
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirements for paper jam issues.
Requirement and relevance | How to obtain |
|---|---|
Paper media specifications Specify the paper brand , type , weight , size , and grain .The information is used for simulation and analysis. | End‑user provided |
Menu Settings page This document contains all the printer settings and running firmware code. | See MobileTech and search for Service Menus. |
Printer error codes and secondary error codes/event logs The information is used for analysis. | End‑user provided |
Environmental factors Room temperature , humidity , or other conditions that can affect printer performance.The information is used for simulation and analysis. | End‑user provided |
Specifics surrounding error codes; media condition at the time the printer experienced the failure The information is used for analysis. | End‑user provided |
If possible, an image of the jammed paper near the printer jam The information is used for analysis. | End‑user provided |
If possible, previous service actions performed and install dates The information is used for analysis. | End‑user or support agent provided |
LEGACY ID:
FA870
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