Requirement and relevance | How to obtain |
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How are they installing/deploying the Lexmark driver? Is it through Silent Install / Uninterrupted Installation? Batch Deployment? Single Installation? Info is used for simulation and analysis. | End user provided |
Driver Type and Version used Info is used for simulation and analysis. |
Or, from the Printing Preferences > Help > About Tab and take a screenshot. |
Driver Setup (Point-and-Print, Direct IP, or Local port, indicate what port type) Info is used for simulation and analysis. | End user provided |
Customer's printing environment ,Info is used for simulation and analysis.
Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients |
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Screenshot of the error / message prompt that they are seeing Info is used for simulation and analysis. | End user provided |
Event Viewer file when the error occurs(.evtx files) This info can help determine the cause of the error. |
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Setupapi log This provides useful info for troubleshooting device installation problems. | For Windows 7 , type %SystemRoot%\inf in the Run box or navigate to C:\Windows\inf .The name of the log file is setupapi.dev.log . For Windows XP , type %systemroot% o r navigate to C:\Windows .The name of the file is setupapi.log . |