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Smart Card Authentication

Smart Card Authentication

Solution type: Device Based

Smart Card Authentication Support

Windows OS
Windows Print and Driver primary escalation requirements
Windows print and driver feature primary escalation requirements
Windows print and driver installation and deployment primary escalation requirements
Windows print and driver print output primary escalation requirements
Windows print and driver print performance primary escalation requirements
Knowledge base
Escalation checklist
Operating System (OS) requirements
Windows OS

Windows print and driver installation and deployment primary escalation requirements

This article serves as a guide to gathering necessary information before opening an escalation item for Windows Print and Driver issues.

Requirements

Gather the primary requirement for Windows Print and Driver Installation and Deployment‑related issues.
Requirement and relevance
How to obtain
How are they installing/deploying the Lexmark driver? Is it through Silent Install / Uninterrupted Installation? Batch Deployment? Single Installation?
Info is used for simulation and analysis.
End user provided
Driver Type and Version used
Info is used for simulation and analysis.
  1. Go to
    Start
    >
    Control Panel
    >
    Printers
    /
    Devices and Printers
    .
  2. Right-click the Printer Object being used, and then click
    Properties
    .
  3. Go to
    About Tab
    , and then take a screenshot.
Or, from the
Printing Preferences
>
Help
>
About Tab
and take a screenshot.
Driver Setup (Point-and-Print, Direct IP, or Local port, indicate what port type)
Info is used for simulation and analysis.
End user provided
Customer's printing environment
,
Info is used for simulation and analysis.
  • Operating System involved
  • Server and Client Information (Complete with Name, Service Pack & System Type)
Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients
  1. Click on
    Start
    >
    Run
    .
  2. Type “
    msinfo32
    ”, and then click
    OK
    .
  3. Click on
    File
    >
    Save
    .NFO
Screenshot of the error / message prompt that they are seeing
Info is used for simulation and analysis.
End user provided
Event Viewer file when the error occurs(.evtx files)
This info can help determine the cause of the error.
  1. Click on
    Start
    >
    Control Panel
    .
  2. Select
    System and Security
     (if you are in Category view) >
    Administrative Tools
     >
    Event Viewer
    .
  3. Select
    Windows Logs
     > right-click on
    Application
    , and then select
    Save All Events As...
     to save the
    .evtx
     file.
  4. Do the same for
    Windows Logs
     >
    System
    .
Setupapi log
This provides useful info for troubleshooting device installation problems.
For
Windows 7
, type
%SystemRoot%\inf
 in the
Run
 box or navigate to
C:\Windows\inf
.
The name of the log file is
setupapi.dev.log
. For
Windows XP
, type
%systemroot% o
r navigate to
C:\Windows
.
The name of the file is
setupapi.log
.
LEGACY ID:
FA869

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