Windows Print and Driver primary escalation requirements
This article serves as a guide to gathering necessary information before opening an escalation item for Windows Print and Driver issues.
Overview
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for Windows Print and Driver Compatibility‑related issues.
Requirements
Requirement and relevance | How to obtain |
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Driver Type and Version used Info is used for simulation and analysis. |
Or, from the Printing Preferences > Help > About Tab and take a screenshot. |
Customer's printing environment ,Info is used for simulation and analysis.
Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients |
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Select a topic from the list to view additional requirements specific to your issue.
LEGACY ID:
FA869