Windows Print and Driver primary escalation requirements

This article serves as a guide to gathering necessary information before opening an escalation item for Windows Print and Driver issues.

Before proceeding, make sure to fill out the Main escalation information requirement.

Gather the primary requirement for Windows Print and Driver Compatibility‑related issues.

Requirement and relevance	How to obtain
Driver Type and Version used Info is used for simulation and analysis.	Go to Start > Control Panel > Printers / Devices and Printers . Right-click the Printer Object being used, and then click Properties . Go to About Tab , and then take a screenshot. Or, from the Printing Preferences > Help > About Tab and take a screenshot.
Customer's printing environment , Info is used for simulation and analysis. Operating System involved Server and Client Information (Complete with Name, Service Pack & System Type) Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients	Click on Start > Run . Type “msinfo32 ”, and then click OK . Click on File > Save .NFO

Select a topic from the list to view additional requirements specific to your issue.

LEGACY ID: FA869