Requirement and relevance | How to obtain |
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Specific Driver Feature/Configuration that is/are not working? Info is used for simulation and analysis. | Please provide screenshots. |
Application Information, such as, application name, version, software developer & background info App info can sometimes help in understanding the cause of the error. | Information regarding the software or application may be found by going to;
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Driver Type and Version used Info is used for simulation and analysis. |
Or, from the Printing Preferences > Help > About Tab and take a screenshot. |
Driver Setup (Point-and-Print, Direct IP, or Local port, indicate what port type) Info is used for simulation and analysis. | End user provided |
Customer's printing environment Info is used for simulation and analysis.
Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients |
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Menu Settings page This document contains all the printer settings and running firmware code. | On the printer, press Menu > Reports > Menu Settings Page . |
Any other printer/s working? Info is used for simulation and analysis. | Please indicate printer manufacturer and model. |