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  3. Smart Card Authentication
  4. Interactive user guide
  5. Unable to send (FTP) additional escalation requirements
Smart Card Authentication

Smart Card Authentication

Solution type: Device Based

Smart Card Authentication Support

Built-in Function
Scan to e-mail primary escalation requirements
Unable to send additional escalation requirements
Scan quality additional escalation requirements
Workflow issue additional escalation requirements
E‑mail alerts additional escalation requirements
Scan to FTP issues primary escalation requirements
Unable to send (FTP) additional escalation requirements
Scan quality (FTP) additional escalation requirements
Workflow issue (FTP) additional escalation requirements
Knowledge base
Escalation checklist
Scan requirements
Built-in Function

Unable to send (FTP) additional escalation requirements

Additional requirements for unable to send (FTP)

Additional requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the Scan to FTP issues primary escalation requirements.
Requirement and relevance
How to obtain
FTP transmission log
Contains the error and status
Make sure this log is configured to Print. You can enable this setting via
Menus
 >
Settings
 >
FTP settings
 >
Transmission Log
.
Network Trace
Captures all the network traffic on the printer and provides detailed information for network analysis.
For more information, please refer to Performing a network trace
LEGACY ID:
FA931

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