1. Support
  2. Solutions
  3. Smart Card Authentication
  4. Interactive user guide
  5. Scan to FTP issues primary escalation requirements
Smart Card Authentication

Smart Card Authentication

Solution type: Device Based

Smart Card Authentication Support

Scan to FTP issues primary escalation requirements

Scan to FTP (File Transfer Protocol) primary escalation KB

Common requirements

Before proceeding, make sure to fill out the Main escalation information requirement.
If a device is involved, gather these
common requirements
for all
Scan to e‑mail
-related issues.
Menu Settings Page
Requirement and relevance
How to obtain
This document contains all the printer settings and running firmware code.
On the printer, press
Menu
>
Reports
>
Menu Settings Page
.

Additional requirements

Capture the following additional requirements by clicking on the links to obtain the specific logs required.
LEGACY ID:
FA931