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This is helpful when searching for the error string in the logs. | Take a screenshot or take note of the exact error message. |
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This forms part of the client-side logs | Run "%programdata%\LPMC" and select all files in the folder and zip them. |
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This will help in replicating the issue in the lab. | Go to the Printer Properties and go to the About tab. |
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This forms part of the workstation logs for reference. | Open Event Viewer under Windows Logs, right click on Applications and select "Save All Events As...". Do the same for the System. |
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This is helpful when searching for the error string in the logs. | Take a screenshot or take note of the exact error message. |
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This forms part of the client-side logs | Run "%programdata%\LPMC" and select all files in the folder and zip them. |
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This will help in replicating the issue in the lab. | Go to the Printer Properties and go to the About tab. |
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This forms part of the workstation logs for reference. | Open Event Viewer under Windows Logs, right click on Applications and select "Save All Events As...". Do the same for the System. |
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LPM Serverless use eSF solutions that may throw errors in the device logs. | Go to the device's SE page (http://printer_address/se) and select Embedded Solutions Log > Set Logging Level > Yes > Submit. Reproduce the issue, then on the same SE page, select Logs Gzip Compressed. |
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This helps to verify if issue is reproducible in the lab, or if it is a known issue. | Go to the device's application list. Note the versions of the Print Release and either the Card Authentication or CLoud Authentication eSF applications. |