Job submission

Relevance	How to obtain
This is helpful when searching for the error string in the logs.	Take a screenshot or take note of the exact error message.

Relevance	How to obtain
This forms part of the client-side logs	Run "%programdata%\LPMC" and select all files in the folder and zip them.

Relevance	How to obtain
This will help in replicating the issue in the lab.	Go to the Printer Properties and go to the About tab.

Relevance	How to obtain
This forms part of the workstation logs for reference.	Open Event Viewer under Windows Logs, right click on Applications and select "Save All Events As...". Do the same for the System.

Job release

Relevance	How to obtain
This is helpful when searching for the error string in the logs.	Take a screenshot or take note of the exact error message.

Relevance	How to obtain
This forms part of the client-side logs	Run "%programdata%\LPMC" and select all files in the folder and zip them.

Relevance	How to obtain
This will help in replicating the issue in the lab.	Go to the Printer Properties and go to the About tab.

Relevance	How to obtain
This forms part of the workstation logs for reference.	Open Event Viewer under Windows Logs, right click on Applications and select "Save All Events As...". Do the same for the System.

Relevance	How to obtain
LPM Serverless use eSF solutions that may throw errors in the device logs.	Go to the device's SE page (http://printer_address/se) and select Embedded Solutions Log > Set Logging Level > Yes > Submit. Reproduce the issue, then on the same SE page, select Logs Gzip Compressed.

Relevance	How to obtain
This helps to verify if issue is reproducible in the lab, or if it is a known issue.	Go to the device's application list. Note the versions of the Print Release and either the Card Authentication or CLoud Authentication eSF applications.