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  3. Smart Card Authentication
  4. Interactive user guide
  5. Lexmark Fleet Tracker data points additional escalation requirements
Smart Card Authentication

Smart Card Authentication

Solution type: Device Based

Smart Card Authentication Support

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Enterprise Solutions

Lexmark Fleet Tracker data points additional escalation requirements

Additional requirements for Lexmark Fleet Tracker (LFT) data points

Additional requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the Lexmark Fleet Manager primary escalation requirements.
Requirement and relevance
How to obtain (LFT 2.0)
LFT 3.0 locations
LFT log files
Required for debugging LFT services
  1. Log on to the server that is hosting the
    LFT 2.0 Application
    .
  2. Open file explorer and navigate to the default path
    C:\Lexmark\Lexmark_LFT\Logs
    .
  3. Copy all log files into a
    .zip
     file and attach to escalation.
C:\Program Files\Lexmark\Fleet Tracker\server\logs
Screen capture of problematic behavior (For example: error message, incorrect reading on webpage)
Provides a good overview of the problem especially if it’s a system error message
Use the
ALT + Print Screen
 feature in windows or any screen capture utility available.
Same as
LFT 2.0
.
Check Oracle version installed on the hosting server.
  1. Open
    LFT 2.0
     webpage.
  2. In left-hand frame under the Administration section, select
    LFT Status
    .
  3. In the bottom-right frame you will see the
    Version
    .
  1. Open
    LFT 3.0
    .
  2. Click on
    System Configuration
    .
Installation path of LFT and Oracle installations
Installation path may vary depending on which version of Oracle is used.
The default path for
LFT is C:\Lexmark\Lexmark_LFT
.
The default path for
Oracle XE is C:\oraclexe
.
C:\ProgramFiles\Lexmark\Fleetracker
LEGACY ID:
FA926

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