1. Support
  2. Solutions
  3. Smart Card Authentication
  4. Interactive user guide
  5. Lexmark Solutions Platform app‑specific escalation requirements
Smart Card Authentication

Smart Card Authentication

Solution type: Device Based

Smart Card Authentication Support

Lexmark Solutions Platform app‑specific escalation requirements

App‑specific requirements for Lexmark Solutions Platform (LSP)
Before proceeding with these requirements, make sure that the Enterprise solution primary escalation requirements is already gathered.

Premise-based

LSP version
Relevance
How to obtain
Info is used for simulation and analysis.
End‑user provided
Database version
Relevance
How to obtain
Info is used for simulation and analysis.
For example; Microsoft SQL 2005, Microsoft SQL 2008 R2, or other.
LSP version
Relevance
How to obtain
Info is used for simulation and analysis.
End‑user provided
SharePoint version
Relevance
How to obtain
Info is used for simulation and analysis.
Include service pack or patch levels.
SP/LSP logs
Relevance
How to obtain
Info is used for simulation and analysis.
SP/LSP logs are found in
C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\LOGS
Refer to KB article HO3883 for more information on how enable debug mode.
Lexmark TPA (Transport Protocol Adapter) Log
Relevance
How to obtain
Info is used for simulation and analysis.
Navigate to the following folders:
  • For Windows
    64-bit
    systems:
    C:\Program Files (x86)\Lexmark Solutions\LOGS
  • For Windows
    32-bit
    systems:
    C:\Program Files\Lexmark Solutions\LOGS
DEBUG level logging can be configured within the TransportProtocolAdapter_log4net.config file
Relevance
How to obtain
Info is used for simulation and analysis.
  1. Navigate to the following folders:
    • For Windows
      64-bit
      systems:
      C:\Program Files (x86)\Lexmark Solutions
    • For Windows
      32-bit
      systems:
      C:\Program Files\Lexmark Solutions
  2. Find the following lines of XML:
    • <root>
    • <level value="INFO" />, and change them to:
      • <root>
      • <level value="DEBUG" />
Internet Information Service (IIS) logs that may be useful
Relevance
How to obtain
Info is used for simulation and analysis.
Navigate to both
C:\inetpub\logs
and
C:\Windows\System32\LogFiles\HTTPERR
How many main and child servers?
Relevance
How to obtain
Info is used for simulation and analysis.
Enduser provided
Is LDAP being used?
Relevance
How to obtain
Info is used for simulation and analysis.
Enduser provided
LEGACY ID:
FA874