1. Support
  2. Solutions
  3. Smart Card Authentication
  4. Interactive user guide
  5. Lexmark Solutions Platform app‑specific escalation requirements
Smart Card Authentication

Smart Card Authentication

Solution type: Device Based

Smart Card Authentication Support

Enterprise Solutions
Lexmark Printer Management Agent for MPS issues primary escalation requirements
Forms Composer and Forms Manager Issues primary escalation requirements
Enterprise solution primary escalation requirements
Lexmark Solutions Platform app‑specific escalation requirements
Lexmark Fleet Manager app‑specific escalation requirements
Lexmark Cloud Services app‑specific escalation requirements
LPM serverless app‑specific escalation requirements
Lexmark Testing Assistant app‑specific escalation requirements
Pharos Blueprint app‑specific escalation requirements
Publishing Platform for Retail app‑specific escalation requirements
Lexmark Document Distributor‑based apps primary escalation requirements
LPM Premise additional escalation requirements
TGX additional escalation requirements
Educational station additional escalation requirements
eForms additional escalation requirements
Custom apps or SDKs additional escalation requirements
Third party support additional escalation requirements
Lexmark Fleet Manager primary escalation requirements
Lexmark Fleet Tracker data points additional escalation requirements
Lexmark Solutions Monitor data points additional escalation requirements
Management Information Base data points additional escalation requirements
Oracle database additional escalation requirements
Lexmark Remote Asset Manager data points additional escalation requirements
LSP Premise escalation requirements
Knowledge base
Escalation checklist
Solutions and device-based app requirements
Enterprise Solutions

Lexmark Solutions Platform app‑specific escalation requirements

App‑specific requirements for Lexmark Solutions Platform (LSP)
Before proceeding with these requirements, make sure that the Enterprise solution primary escalation requirements is already gathered.

Premise-based

LSP version
Relevance
How to obtain
Info is used for simulation and analysis.
End‑user provided
Database version
Relevance
How to obtain
Info is used for simulation and analysis.
For example; Microsoft SQL 2005, Microsoft SQL 2008 R2, or other.
LSP version
Relevance
How to obtain
Info is used for simulation and analysis.
End‑user provided
SharePoint version
Relevance
How to obtain
Info is used for simulation and analysis.
Include service pack or patch levels.
SP/LSP logs
Relevance
How to obtain
Info is used for simulation and analysis.
SP/LSP logs are found in
C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\LOGS
Refer to KB article HO3883 for more information on how enable debug mode.
Lexmark TPA (Transport Protocol Adapter) Log
Relevance
How to obtain
Info is used for simulation and analysis.
Navigate to the following folders:
  • For Windows
    64-bit
     systems:
    C:\Program Files (x86)\Lexmark Solutions\LOGS
  • For Windows
    32-bit
     systems:
    C:\Program Files\Lexmark Solutions\LOGS
DEBUG level logging can be configured within the TransportProtocolAdapter_log4net.config file
Relevance
How to obtain
Info is used for simulation and analysis.
  1. Navigate to the following folders:
    • For Windows
      64-bit
       systems:
      C:\Program Files (x86)\Lexmark Solutions
    • For Windows
      32-bit
       systems:
      C:\Program Files\Lexmark Solutions
  2. Find the following lines of XML:
    • <root>
    • <level value="INFO" />, and change them to:
      • <root>
      • <level value="DEBUG" />
Internet Information Service (IIS) logs that may be useful
Relevance
How to obtain
Info is used for simulation and analysis.
Navigate to both
C:\inetpub\logs
 and
C:\Windows\System32\LogFiles\HTTPERR
How many main and child servers?
Relevance
How to obtain
Info is used for simulation and analysis.
Enduser provided
Is LDAP being used?
Relevance
How to obtain
Info is used for simulation and analysis.
Enduser provided
LEGACY ID:
FA874

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