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Solution type: Device Based

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Fax requirements
Fax primary escalation requirements
Fax‑ send and receive additional escalation requirements
Fax from computer additional escalation requirements
Fax forward to e‑mail additional escalation requirements
Fax forward to FTP additional escalation requirements
Fax forward to eSF additional escalation requirements
Knowledge base
Escalation checklist
Fax requirements

Fax forward to eSF additional escalation requirements

This article serves as a guide to gathering necessary information before opening an escalation item for Fax Forward to eSF issues.

Fax Forward to eSF

Before proceeding, make sure to fill out the Main escalation information requirementand gather the primary requirements for fax‑related issues as seen here Fax primary escalation requirements.
These apply to all
network-connected
MFPs.
Embedded Solution Log File
,
Bundle Information
, and
History Information log
 are required for printers
NOT
included on the supported printers found in this Logs Gzip Compressed File Support and Collection Explained. This log is
NOT
 required if
Logs Gzip
 is provided.
Requirement and relevance
How to obtain
Embedded Solution Log File
It documents all the errors or crashes experienced by the eSF apps' user.
  1. Open printer's Web interface.
    To do this:
    1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.
    2. Enter the printer's
      IP Address
      followed by
      /se
      , e.g.,
      http://192.168.1.2/se
    3. Press
      Enter
      .
  2. Select
    Embedded Solutions
    .
    Lexmark recommends to perform
    Clear Log File
     first before proceeding to the next step. This will ensure that
    new log files
    will be captured to better isolate the problem.
  3. Go to
    Set Logging Level
    , select
    YES
     for
    Allow debugging entries in the log?,
    and hit
    Submit
    . This will turn
    ON Debugging Mode
    .
    Reproduce
    the problem.
  4. Do
    Steps
    1
     and
    2
    , and then click on
    Log File
    .
  5. Copy and
    Save
    all the entries.
Bundle Information
It provides a list of all solutions installed on the printer.
  1. Open printer's Web interface.
    To do this:
    1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.
    2. Enter the printer's
      IP Address
      followed by
      /se
      , e.g.,
      http://192.168.1.2/se
    3. Press
      Enter
      .
  2. Select
    Embedded Solutions
    .
  3. Select the
    Bundle Information
    .
  4. Copy and
    Save
    all the entries.
History Information log
It contains the history of printer errors and secondary crash codes, which is helpful for diagnosis.
This is just the equivalent of the
Event Logs
that can be found from the SE web page.
  1. Open printer's Web interface.
    To do this:
    1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.
    2. Enter the printer's
      IP Address
      followed by
      /se
      , e.g.,
      http://192.168.1.2/se
    3. Press
      Enter
      .
  2. Select
    History Information
    .
  3. Save
    the file.
Manual collection method:
  1. Turn
    OFF
     the printer.
  2. Press and hold
    2
     and
    6
    .
  3. Turn
    ON
     the printer.
  4. Release the buttons after ten seconds
  5. From the Config Menu, Select
    Reports
    and select
    Print Log
The instruction above is just an example and might vary from one printer model to the other when accessing
Config Menu
.
Exported System Information
This file contains comprehensive information on your computer's configuration.
  1. Click the
    Start
    menu >
    Programs
    >
    Accessories
    >
    System Tools
    >
    System Information
    .
  2. Click
    File
    and
    Save
    .
Fax Forward .ucf
This contains the configuration on how the specific eSF application is set up.
  1. Open printer's Web interface.
    To do this:
    1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.
    2. Enter the printer's
      IP Address
      followed by
      /se
      , e.g.,
      http://192.168.1.2/se
    3. Press
      Enter
      .
  2. Select
    Settings
    >
    Embedded Solutions
    .
  3. Select
    Fax forward eSF
    , and then click on
    Configure
     >
    Export
    .
  4. Save
    the file.
For 900 issues related to Fax, you may also refer to this 900.xx primary escalation requirements.
LEGACY ID:
FA868

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