1. Support
  2. Printers
  3. Lexmark Forms Printer 2581n+
  4. Interactive user guide
  5. Pharos Blueprint app‑specific escalation requirements
Lexmark Forms Printer 2581n+

Lexmark Forms Printer 2581n+

Printer features: Dot matrix

Lexmark Forms Printer 2581n+ Support

Enterprise Solutions
Lexmark Printer Management Agent for MPS issues primary escalation requirements
Forms Composer and Forms Manager Issues primary escalation requirements
Enterprise solution primary escalation requirements
Lexmark Solutions Platform app‑specific escalation requirements
Lexmark Fleet Manager app‑specific escalation requirements
Lexmark Cloud Services app‑specific escalation requirements
LPM serverless app‑specific escalation requirements
Lexmark Testing Assistant app‑specific escalation requirements
Pharos Blueprint app‑specific escalation requirements
Publishing Platform for Retail app‑specific escalation requirements
Lexmark Document Distributor‑based apps primary escalation requirements
LPM Premise additional escalation requirements
TGX additional escalation requirements
Educational station additional escalation requirements
eForms additional escalation requirements
Custom apps or SDKs additional escalation requirements
Third party support additional escalation requirements
Lexmark Fleet Manager primary escalation requirements
Lexmark Fleet Tracker data points additional escalation requirements
Lexmark Solutions Monitor data points additional escalation requirements
Management Information Base data points additional escalation requirements
Oracle database additional escalation requirements
Lexmark Remote Asset Manager data points additional escalation requirements
LSP Premise escalation requirements
Knowledge base
Escalation checklist
Solutions and device-based app requirements
Enterprise Solutions

Pharos Blueprint app‑specific escalation requirements

App-specific requirements for Pharos Blueprint
Before proceeding with these requirements, make sure that the Enterprise solution primary escalation requirements is already gathered.
Blueprint version
What is the version # of the Pharos Terminal Object?
Relevance
How to obtain
Info is used for simulation and analysis.
Pharos Administrator should be able to provide this information.
Blueprint log files
Relevance
How to obtain
Info is used for simulation and analysis.
File (folder) locations:
Windows 2003
  • C:\Documents and Settings\All Users\Application Data\PharosSystems\Blueprint\Logs
Windows 2008
 (This is a hidden folder by default.)
  • C:\Program Data\PharosSystems\Blueprint\Logs
And then send the
taskmaster.log
,
bediservice.log
 files.
Pharos Alerts
Relevance
How to obtain
Info is used for simulation and analysis.
See
Pharos Administrator
 >
System
 >
Alerts
Windows Event Viewer
Relevance
How to obtain
Info is used for simulation and analysis.
  1. Go to
    Start
     >
    Control Panel
     >
    Administrative Tools
     >
    Event Viewer
    .
  2. Export and send logs.
Errors displayed on the computer
Relevance
How to obtain
Info is used for simulation and analysis.
Take a screenshot.
Script used in Blueprint Terminal
Relevance
How to obtain
Info is used for simulation and analysis.
End‑user provided
How many servers are used?
Relevance
How to obtain
Info is used for simulation and analysis.
End‑user provided
Example: 1 Analyst and x Collectors
Which Blueprint server is the MFP connected to?
Relevance
How to obtain
Info is used for simulation and analysis.
End‑user provided
Is the problem isolated to one particular server?
Relevance
How to obtain
Info is used for simulation and analysis.
End‑user provided
LEGACY ID:
FA874

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