1. Support
  2. Printers
  3. Lexmark Forms Printer 2581n+
  4. Interactive user guide
  5. Pharos Blueprint app‑specific escalation requirements
Lexmark Forms Printer 2581n+

Lexmark Forms Printer 2581n+

Printer features: Dot matrix

Lexmark Forms Printer 2581n+ Support

Pharos Blueprint app‑specific escalation requirements

App-specific requirements for Pharos Blueprint
Before proceeding with these requirements, make sure that the Enterprise solution primary escalation requirements is already gathered.
Blueprint version
What is the version # of the Pharos Terminal Object?
Relevance
How to obtain
Info is used for simulation and analysis.
Pharos Administrator should be able to provide this information.
Blueprint log files
Relevance
How to obtain
Info is used for simulation and analysis.
File (folder) locations:
Windows 2003
  • C:\Documents and Settings\All Users\Application Data\PharosSystems\Blueprint\Logs
Windows 2008
(This is a hidden folder by default.)
  • C:\Program Data\PharosSystems\Blueprint\Logs
And then send the
taskmaster.log
,
bediservice.log
files.
Pharos Alerts
Relevance
How to obtain
Info is used for simulation and analysis.
See
Pharos Administrator
>
System
>
Alerts
Windows Event Viewer
Relevance
How to obtain
Info is used for simulation and analysis.
  1. Go to
    Start
    >
    Control Panel
    >
    Administrative Tools
    >
    Event Viewer
    .
  2. Export and send logs.
Errors displayed on the computer
Relevance
How to obtain
Info is used for simulation and analysis.
Take a screenshot.
Script used in Blueprint Terminal
Relevance
How to obtain
Info is used for simulation and analysis.
End‑user provided
How many servers are used?
Relevance
How to obtain
Info is used for simulation and analysis.
End‑user provided
Example: 1 Analyst and x Collectors
Which Blueprint server is the MFP connected to?
Relevance
How to obtain
Info is used for simulation and analysis.
End‑user provided
Is the problem isolated to one particular server?
Relevance
How to obtain
Info is used for simulation and analysis.
End‑user provided
LEGACY ID:
FA874