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Lexmark Forms Printer 2581n+

Lexmark Forms Printer 2581n+

Printer features: Dot matrix

Lexmark Forms Printer 2581n+ Support

Enterprise Solutions
Lexmark Printer Management Agent for MPS issues primary escalation requirements
Forms Composer and Forms Manager Issues primary escalation requirements
Enterprise solution primary escalation requirements
Lexmark Solutions Platform app‑specific escalation requirements
Lexmark Fleet Manager app‑specific escalation requirements
Lexmark Cloud Services app‑specific escalation requirements
LPM serverless app‑specific escalation requirements
Lexmark Testing Assistant app‑specific escalation requirements
Pharos Blueprint app‑specific escalation requirements
Publishing Platform for Retail app‑specific escalation requirements
Lexmark Document Distributor‑based apps primary escalation requirements
LPM Premise additional escalation requirements
TGX additional escalation requirements
Educational station additional escalation requirements
eForms additional escalation requirements
Custom apps or SDKs additional escalation requirements
Third party support additional escalation requirements
Lexmark Fleet Manager primary escalation requirements
Lexmark Fleet Tracker data points additional escalation requirements
Lexmark Solutions Monitor data points additional escalation requirements
Management Information Base data points additional escalation requirements
Oracle database additional escalation requirements
Lexmark Remote Asset Manager data points additional escalation requirements
LSP Premise escalation requirements
Knowledge base
Escalation checklist
Solutions and device-based app requirements
Enterprise Solutions

Enterprise solution primary escalation requirements

Escalation KB

Common requirements

Before proceeding, make sure to fill out the Main escalation information requirement.
If a device is involved, gather these
common requirements
 for all
enterprise solutions
-related issues.
Please utilize all available technical support resources before electing to escalate issues.
For
LPM Serverless
, gather only the following requirements:
  • Menu Settings Page
  • Embedded Solutions Log File
  • Exported Embedded Solutions Settings
Requirements and relevance
How to obtain
Menu Settings Page
This document contains all the printer settings and running firmware code.
a.
 Using the printer
Control Panel
– On the printer, press
Menu
>
Reports
 >
Menu Settings Page
.
b.
 Using the
Embedded Web Server
 (
EWS
) – Access the printer's EWS, go to
Reports
 >
Device Settings
. Copy and paste the displayed information to a notepad or text editor.
Embedded Solutions Log File
For
LPM Serverless
, include the logs from the
Master
 and
Client
 printers.
It documents all the errors or crashes experienced by the eSF apps' user.
  1. Open the printer's EWS via a web browser (for example; Mozilla Firefox, Google Chrome).
  2. Enter the printer's
    IP address
     followed by
    /se
     (for example;
    http://192.168.1.2/se
    ).
  3. Select
    Embedded Solutions
    .
  4. Clear the log file to ensure that new log files will be captured to better isolate the problem.
  5. Go to
    Set Logging Level
    , select
    YES for Allow debugging entries in the log?
    , and hit
    Submit
    . This will turn
    ON Debugging Mode
    .
    Reproduce
     the problem.
  6. Repeat
    Steps 1
    ,
    2
    , and
    3
    , and then click on
    Log File
    .
  7. Copy and
    Save
    all the entries as
    .txt
    .
Make sure to turn
OFF
 Debugging Mode once troubleshooting is completed and the issue is resolved.
Bundle Information
Provides a list of all solutions installed on the printer.
  1. Open the printer's EWS via a web browser (for example: Mozilla Firefox, Google Chrome).
  2. Enter the printer's
    IP address
     followed by
    /se
     (for example:
    http://192.168.1.2/se
    ).
  3. Select
    Embedded Solutions
    .
  4. Select the
    Bundle Information
    .
  5. Copy and
    Save
     all the entries as
    .txt
    .
Exported Embedded Solutions Settings UCF
For
LPM Serverless
, include the logs from the
Master
 and
Client
 printers.
This contains the configuration on how the specific eSF application is set up.
  1. Open the printer's EWS via a web browser (for example: Mozilla Firefox, Google Chrome).
  2. Enter the printer's
    IP address
     (e.g.,
    http://192.168.1.2
    ).
  3. Select
    Settings
    , and then click on
    Embedded Solutions
     or
    Device Solutions
     >
    Solutions (eSF)
     or
    Apps
     >
    Apps Management
    .
  4. Click on the affected eSF application, select
    Configure
    , and then click
    Export
    .
Exported Printer Settings UCF
This contains the configuration on how the printer's base settings are set up.
  1. Open the printer's EWS via a web browser (for example: Mozilla Firefox, Google Chrome).
  2. Enter the printer's
    IP address
     (for example:
    http://192.168.1.2
    ).
  3. Select
    Settings
    .
  4. Click on
    Import
    /
    Export
    , and then click on
    Export Settings File
    .
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LEGACY ID:
FA874

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