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Lexmark Forms Printer 2581n+

Lexmark Forms Printer 2581n+

Printer features: Dot matrix

Lexmark Forms Printer 2581n+ Support

Enterprise solution primary escalation requirements

Escalation KB

Common requirements

Before proceeding, make sure to fill out the Main escalation information requirement.
If a device is involved, gather these
common requirements
for all
enterprise solutions
-related issues.
Please utilize all available technical support resources before electing to escalate issues.
For
LPM Serverless
, gather only the following requirements:
  • Menu Settings Page
  • Embedded Solutions Log File
  • Exported Embedded Solutions Settings
Requirements and relevance
How to obtain
Menu Settings Page
This document contains all the printer settings and running firmware code.
a.
Using the printer
Control Panel
– On the printer, press
Menu
>
Reports
>
Menu Settings Page
.
b.
Using the
Embedded Web Server
(
EWS
) – Access the printer's EWS, go to
Reports
>
Device Settings
. Copy and paste the displayed information to a notepad or text editor.
Embedded Solutions Log File
For
LPM Serverless
, include the logs from the
Master
and
Client
printers.
It documents all the errors or crashes experienced by the eSF apps' user.
  1. Open the printer's EWS via a web browser (for example; Mozilla Firefox, Google Chrome).
  2. Enter the printer's
    IP address
    followed by
    /se
    (for example;
    http://192.168.1.2/se
    ).
  3. Select
    Embedded Solutions
    .
  4. Clear the log file to ensure that new log files will be captured to better isolate the problem.
  5. Go to
    Set Logging Level
    , select
    YES for Allow debugging entries in the log?
    , and hit
    Submit
    . This will turn
    ON Debugging Mode
    .
    Reproduce
    the problem.
  6. Repeat
    Steps 1
    ,
    2
    , and
    3
    , and then click on
    Log File
    .
  7. Copy and
    Save
    all the entries as
    .txt
    .
Make sure to turn
OFF
Debugging Mode once troubleshooting is completed and the issue is resolved.
Bundle Information
Provides a list of all solutions installed on the printer.
  1. Open the printer's EWS via a web browser (for example: Mozilla Firefox, Google Chrome).
  2. Enter the printer's
    IP address
    followed by
    /se
    (for example:
    http://192.168.1.2/se
    ).
  3. Select
    Embedded Solutions
    .
  4. Select the
    Bundle Information
    .
  5. Copy and
    Save
    all the entries as
    .txt
    .
Exported Embedded Solutions Settings UCF
For
LPM Serverless
, include the logs from the
Master
and
Client
printers.
This contains the configuration on how the specific eSF application is set up.
  1. Open the printer's EWS via a web browser (for example: Mozilla Firefox, Google Chrome).
  2. Enter the printer's
    IP address
    (e.g.,
    http://192.168.1.2
    ).
  3. Select
    Settings
    , and then click on
    Embedded Solutions
    or
    Device Solutions
    >
    Solutions (eSF)
    or
    Apps
    >
    Apps Management
    .
  4. Click on the affected eSF application, select
    Configure
    , and then click
    Export
    .
Exported Printer Settings UCF
This contains the configuration on how the printer's base settings are set up.
  1. Open the printer's EWS via a web browser (for example: Mozilla Firefox, Google Chrome).
  2. Enter the printer's
    IP address
    (for example:
    http://192.168.1.2
    ).
  3. Select
    Settings
    .
  4. Click on
    Import
    /
    Export
    , and then click on
    Export Settings File
    .
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LEGACY ID:
FA874