Obtaining the Menu Settings page (MSP)

Here are methods on how to obtain the Menu Settings page.

Overview

This article summarizes the steps for viewing or capturing device settings
or menu settings
.

Why are these settings important?

Understanding these settings will help you understand printer behavior and potentially aid in the troubleshooting of your printer issues.

For example, a prompt to Load Tray 1 Plain
, Letter
may signal an issue with the tray's physical setup. By printing this page, you can quickly see the printer's Paper Type
and Paper Size
, and based on this information, you can either isolate a problem with the tray's paper guides
(sliders
), or an application setting
that is overriding both printer driver
and printer settings
.

Printing Menu Settings page

Other methods for viewing Menus Settings (Device Settings)

Embedded web server (EWS)

Escalations

Printing the Menu Settings page

Printer or Series	Article links
Optra E Series and E32x	Click here
E250d and E250dn	Click here
Most laser printers before 2000 (Optra)	Click here
Most laser printers with 1-4 line LCDs, and arrow left and arrow right directional buttons directional buttons
E34x Series	Click here
X54x Series	Click here
Most laser printers with 1-4 line LCDs, and arrow down and arrow up directional buttons
E450dn	Click here
T64x Series or W840	Click here
T65x Series Mono MFPs	Click here
C52x, E260, E352dn, E360, and T430	Click here
C53x Series	Click here
C78x Series	Click here
C52x, C53x, and C920 Series	Click here
Most other touchscreen-based printers and MFPs	Click here

Viewing Menu 'Device' Settings page from the Embedded Web Server (EWS)

In addition to printing
the printer's settings
, or viewing printer settings from Markvision
Enterprise, you can also view settings from the printer's web page
.

Certain printer models will list Device Settings
in place of Menus Settings Page
.

Access the printer's web page (EWS). To do this:

Obtain the printer's IP address
. (Print the Network Settings
or Print Server Setup Page
, or locate this value under
TCP/IP via the Network
> Std. Network Setup
menus on the printer.)

Open your Internet browser application; for example, Internet Explorer, Mozilla Firefox, Apple Safari, or Google Chrome.

Enter your printer's IP address
into the browser's address
field. For example, enter http://Printer_IP_ADDRESS
, where Printer_IP_ADDRESS
is the IP address of the printer.

Click on Reports
located in the left-hand pane.

Select Device Settings or Menus Settings Page *
to view your default or user-defined printer configuration settings.

* Printer models introduced after 2013.

Escalations

Certain diagnosis scenarios may require an escalation and a closer evaluation of the Menus Settings page. These pages may be requested by your help desk or a member of Lexmark's Technical Support team.

'Menus settings' capture methods

Printer connection	Capture method	Submittal process...
USB cable	Print the pages and perform a Scan-to-PC using a local* TWAIN-compliant application or Lexmark-provided scan application. * Requires ship-with local TWAIN driver. (.PDF, .TIFF, .JPG files are acceptable.)	E-mail or fax the Menu Settings pages to Lexmark Technical Support with all other requested information.
Network	EWS Print the pages and perform a Scan-to-PC using a network TWAIN-compliant application or Lexmark-provided scan application. Log.tar.gz fie (Used for escalation purposes) Requires ship-with network TWAIN driver	E-mail or fax the Menu Settings pages to Lexmark Technical Support with all other requested information.
No connection	Print	Mail or fax the Menu Settings pages to Lexmark Technical Support with all other requested information. Recommended: Find a network connected MFP and convert any printed pages into electronic format.

The log.tar.gz file is not accessible through the printer's standard menus or EWS.

EWS 'Device Settings' (Pre-2014 printers and MFPs)

To do this:

Open the printer's EWS, i.e,

http://192.168.0.1, and navigate to Reports
> D
evice Settings
.

From the browser's File
menu, select Save
or Save Page As
.

Enter a file name that easily distinguishes the menu settings page, e.g.

, devicesettings.html
, and then click Save
.

LEGACY ID: FA877

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