Lexmark MS711

Lexmark MS711

Printer features: Laser, print only, black & white

Lexmark MS711 Support

Fax issues
etherFAX Support FAQS
Fax Cover page not sent when Sending a Driver-initiated Fax from specific Adobe applications
Fax error codes and recommendations
Unable to receive fax
How to Turn On the 'Enable Fax Scans' and 'Driver to Fax' Settings on Laser MFPs
How to Enable PABX for Sending Faxes in a Private Automated Branch Exchange with Lexmark MFPs
How to Set a "Dial Prefix" on a Laser MFP
How to Adjust Fax Redial Values and Fax Redial Frequency
Knowledge base
Fax issues

Fax error codes and recommendations

Fax error codes and recommendations for the X64x, X65x X73x, X77x, X78x, X79x, X85x, X86x, X945, and X92x Series MFPs

Overview

A
fax error code
 may provide the necessary information to resolve a fax issue.

Where to begin

  1. Obtain the
    Transmission Log
     and the
    Fax Call Log
    , which will often display an additional
    fax error code
     that identifies the reason for a failed fax.
    See this article for information on how to view or print the fax call log.
    Many of these errors are associated with
    poor phone line conditions
    .
    Attenuation
    (
    signal loss
    ) or
    excessive noise
    (
    interference
    ) in the phone line are primary culprits for fax failures.
    Before you contact technical support, it is recommended that you contact your phone service provider to have the phone line tested. If available, connect a standard phone to the same fax line and perform your own preliminary quality test.
  2. Print your fax settings via
    Menus
    >
    Reports
    >
    Menu Settings Page
    .
    You may also view these settings from your printer's Embedded Web Server (EWS) under
    Reports
    >
    Device Settings
    >
    Analog Fax Settings
    .
  3. Further identify the fax problem.
    Fax behavior observations
    Then...
    And...
    Complete failure to send or receive faxes
    See this article for general fax troubleshooting suggestions related to
    fax setup
     and
    phone line
     quality or phone line conditions...
    Use your printed menus setting page and the MFP's
    User's Guide
    for additional suggestions.
    No fax reception issues, but
    fax-send failures
    1. See this article for preliminary diagnosis.
    2. Identify the fax error code.
    Select your fax error code from the list below and follow the suggestions in the Error code suggestion chart.
    No fax send issues, but
    fax-reception failures
    1. See this article for preliminary diagnosis.
    2. Identify the fax error code.
    Select your fax error code from the list below and follow the suggestions in the Error code suggestion chart.

How to use this document

  1. Select the fax error code or code range below.
  2. Perform any resolution suggestions.
  3. If unable to find a resolution, contact
    Lexmark Technical Support
    .

Fax error codes

Select the error code as seen on your
Transmission log
 or .
An
XX
 is any number within an error code range; e.g.,
E-713
.

Help articles referenced in the chart

Fax Setting
Article
Max Speed adjustments
Modulation Settings
Contact
Lexmark Technical Support
Rings To Answer
See
User's Guide
, or perform the following:
  1. Type the printer's IP address in the address field of your Web browser; e.g., http://mfp_ip_address.
  2. Click
    Settings
    >
    Fax Settings
    >
    Analog Fax Setup
    .
  3. Scroll down to
    Fax Receive Settings
    .
  4. Next to
    Rings to Answer
    , enter the number
    1*
    .
  5. Click
    Submit
    .
  6. Continue to test until you can identify a possible conflict.
Redial Attempts
Memory Use
Behind a PABX
Enable Auto Convert Color Faxes to Mono Faxes
Resolution Adjustment
See the
User's Guide
, or change this setting from the control panel before initiating the fax.
  • View the IP address on the printer control panel in the TCP/IP section under the
    Networks/Ports
     menu, or print a
    Network Setup
     page to locate the IP address under the
    TCP/IP
     heading.
  • *You may not have a choice to reduce this number because of
    extension phones
     or
    other devices
     on the same line as the printer. In this case, temporarily disconnect these devices and test again.

"Fax Error" code suggestion chart

Error code
Error code definition
Suggestions
E-000
No error occurred during fax transmission.
Not applicable
E-200
Error occurred when transmitting training.
  • Check line quality.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     settings.
E-3XX
Error occurred when receiving image data.
  • Check line quality.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Receive
    settings.
Max Speed
 adjustment instructions for
Receive
 and
Send
 are identical; however, these settings are found in two different locations.
E-4XX
Error occurred when sending image data.
  • Check line quality.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     settings.
E-5XX
Received unknown response from remote fax device.
Contact
Lexmark Technical Support
for suggestions if this message inhibits successful fax transmission.
6XX
Error occurred when receiving a frame.
Check line quality.
7XX
Error occurred when sending a frame.
  • Check line quality.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     settings.
800
Received EOT unexpectedly from the modem in V34 mode.
802
Too many timeouts occurred during ECM reception.
Contact
Lexmark Technical Support
.
803
Fax was canceled by user.
Not applicable
804
Unexpectedly received disconnect command from remote end.
  • Check line quality.
  • Remote device could be requesting an unsupported feature.
805
Remote fax device failed to respond to the DCS command.
  • Remote device could be malfunctioning.
808
T1 Timeout occurred when trying to establish a connection with remote fax device.
Contact
Lexmark Technical Support
for assistance.
809
T2 Timeout occurred due to loss of command/response synchronization.
Contact
Lexmark Technical Support
for assistance.
80A
T5 Timeout occurred when transmitting image data to remote fax device.
  • Check line quality.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     settings.
80B
Too many errors when transmitting image in ECM mode.
  • Check line quality.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     settings.
80C
Remote device failed to respond to the ‘CTC’ command.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     settings.
80D
Received too many requests from remote end to repeat the previous command sent.
  • Check line quality.
  • Check whether line conditions on remote end will facilitate a good connection.
80E
Functional limitation – Remote fax device does not support G3 receive capability.
Not applicable
811
Failed to detect a fax device at the remote end.
  • Verify MFP is answering to fax call and not a voice call.
  • Decrease value of ‘
    Rings To Answer
         ’ setting.
812
No more data rates available in V34 modulation scheme.
813
Timeout occurred after waiting too long to receive a good frame.
Contact
Lexmark Technical Support
for assistance.
814
Tried too many times at selected speed using V34 modulation scheme.
815
Fax transmission was interrupted due to power failure.
  • Check MFP hardware if error persists.
818
Fax transmission failed due to insufficient memory to store scanned image.
  • Adjust ‘
    Memory Use
         ’ setting to allocate more memory for send jobs.
819
Fax transmission failed due to insufficient memory to store received image.
  • Adjust ‘
    Memory Use
         ’ setting to allocate more memory for receive jobs.
81A
A timeout occurred during transmission of a page in ECM mode.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     settings.
81B
Line too long
Rescan and transmit again.
880
Failure to transmit training successfully in V17, V29, V27ter modulation schemes.
  • Check line quality.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     settings.
881
Failure to transmit training successfully in V33, V29, V27ter modulation schemes.
  • Check line quality.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     settings.
882
Failure to transmit training successfully in V17, V29 modulation schemes.
  • Check line quality.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     settings.
883
Failure to transmit training successfully in V17, V27ter modulation schemes.
  • Check line quality.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     settings.
884
Failure to transmit training successfully in V29, V27ter modulation schemes.
  • Check line quality.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     Settings.
885
Failure to transmit training successfully in V17 modulation scheme.
  • Check line quality.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     settings.
886
Failure to transmit training successfully in V29 modulation scheme.
  • Check line quality.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     settings.
887
Failure to transmit training successfully in V27 modulation scheme.
  • Check line quality.
  • Select a lower ‘
    Max Speed
         ’ value under
    Fax Send
     settings.
888
Failure to transmit training successfully at 2400 bps in V27 modulation scheme.
  • Check line quality.
  • Contact
    Lexmark Technical Support
    for assistance.
889
Failed to connect at minimum speed supported by MFP.
  • Incompatible connection.
88A
Failed to connect using V34 modulation scheme.
901
No fax tones detected from remote end.
  • Verify that destination number is correct.
  • Verify whether remote fax device is enabled to receive incoming faxes.
902
No dial tone detected.
  • Check by
    enabling
     ‘
    Behind a PABX
         ’ setting.
  • Check phone line.
  • Check MFP modem hardware.
903
Busy tone detected.
904
Hardware error detected.
Check/replace MFP hardware if error persists.
905
A timeout occurred after dialing number and waiting for response.
906
Fax send was cancelled by user.
Not applicable
907
Modem detected a digital line connection.
Verify MFP is connected to an
analog phone line
.
908
Phone line was disconnected.
Restore phone line connection.
A00
Received request for unsupported function from remote fax device.
Not applicable
A01
Received request for unsupported image width from remote fax device.
Select a
smaller page width
.
A02
Received request for unsupported image resolution from remote fax device.
A03
Received request for unsupported compression type from remote fax device.
A04
Received request for unsupported image length from remote fax device.
Select a shorter page size.
F00
Unknown error occurred.
Not applicable
LEGACY ID:
SO6393

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