Fax behavior observations | Then... | And... |
---|---|---|
Complete failure to send or receive faxes | See this article for general fax troubleshooting suggestions related to fax setup and phone line quality or phone line conditions... | Use your printed menus setting page and the MFP's User's Guide for additional suggestions. |
No fax reception issues, but fax-send failures |
| Select your fax error code from the list below and follow the suggestions in the Error code suggestion chart. |
No fax send issues, but fax-reception failures |
| Select your fax error code from the list below and follow the suggestions in the Error code suggestion chart. |
Fax Setting | Article |
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Max Speed adjustments | |
Modulation Settings | Contact Lexmark Technical Support |
Rings To Answer | See User's Guide , or perform the following:
|
Redial Attempts | |
Memory Use | |
Behind a PABX | |
Enable Auto Convert Color Faxes to Mono Faxes | |
Resolution Adjustment | See the User's Guide , or change this setting from the control panel before initiating the fax. |
Error code | Error code definition | Suggestions |
---|---|---|
E-000 | No error occurred during fax transmission. | Not applicable |
E-200 | Error occurred when transmitting training. |
|
E-3XX | Error occurred when receiving image data. |
Max Speed adjustment instructions for Receive and Send are identical; however, these settings are found in two different locations. |
E-4XX | Error occurred when sending image data. |
|
E-5XX | Received unknown response from remote fax device. | Contact Lexmark Technical Support for suggestions if this message inhibits successful fax transmission. |
6XX | Error occurred when receiving a frame. | Check line quality. |
7XX | Error occurred when sending a frame. |
|
800 | Received EOT unexpectedly from the modem in V34 mode. |
|
802 | Too many timeouts occurred during ECM reception. | Contact Lexmark Technical Support . |
803 | Fax was canceled by user. | Not applicable |
804 | Unexpectedly received disconnect command from remote end. |
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805 | Remote fax device failed to respond to the DCS command. |
|
808 | T1 Timeout occurred when trying to establish a connection with remote fax device. | Contact Lexmark Technical Support for assistance. |
809 | T2 Timeout occurred due to loss of command/response synchronization. | Contact Lexmark Technical Support for assistance. |
80A | T5 Timeout occurred when transmitting image data to remote fax device. |
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80B | Too many errors when transmitting image in ECM mode. |
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80C | Remote device failed to respond to the ‘CTC’ command. |
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80D | Received too many requests from remote end to repeat the previous command sent. |
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80E | Functional limitation – Remote fax device does not support G3 receive capability. | Not applicable |
811 | Failed to detect a fax device at the remote end. |
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812 | No more data rates available in V34 modulation scheme. |
|
813 | Timeout occurred after waiting too long to receive a good frame. | Contact Lexmark Technical Support for assistance. |
814 | Tried too many times at selected speed using V34 modulation scheme. |
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815 | Fax transmission was interrupted due to power failure. |
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818 | Fax transmission failed due to insufficient memory to store scanned image. |
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819 | Fax transmission failed due to insufficient memory to store received image. |
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81A | A timeout occurred during transmission of a page in ECM mode. |
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81B | Line too long | Rescan and transmit again. |
880 | Failure to transmit training successfully in V17, V29, V27ter modulation schemes. |
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881 | Failure to transmit training successfully in V33, V29, V27ter modulation schemes. |
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882 | Failure to transmit training successfully in V17, V29 modulation schemes. |
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883 | Failure to transmit training successfully in V17, V27ter modulation schemes. |
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884 | Failure to transmit training successfully in V29, V27ter modulation schemes. |
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885 | Failure to transmit training successfully in V17 modulation scheme. |
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886 | Failure to transmit training successfully in V29 modulation scheme. |
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887 | Failure to transmit training successfully in V27 modulation scheme. |
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888 | Failure to transmit training successfully at 2400 bps in V27 modulation scheme. |
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889 | Failed to connect at minimum speed supported by MFP. |
|
88A | Failed to connect using V34 modulation scheme. |
|
901 | No fax tones detected from remote end. |
|
902 | No dial tone detected. | |
903 | Busy tone detected. |
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904 | Hardware error detected. | Check/replace MFP hardware if error persists. |
905 | A timeout occurred after dialing number and waiting for response. |
|
906 | Fax send was cancelled by user. | Not applicable |
907 | Modem detected a digital line connection. | Verify MFP is connected to an analog phone line . |
908 | Phone line was disconnected. | Restore phone line connection. |
A00 | Received request for unsupported function from remote fax device. | Not applicable |
A01 | Received request for unsupported image width from remote fax device. | Select a smaller page width . |
A02 | Received request for unsupported image resolution from remote fax device. | Select a lower resolution . |
A03 | Received request for unsupported compression type from remote fax device. | |
A04 | Received request for unsupported image length from remote fax device. | Select a shorter page size. |
F00 | Unknown error occurred. | Not applicable |