Windows Print and Driver primary escalation requirements
Windows Print and Driver primary escalation requirements
Windows print and driver feature primary escalation requirements
Windows print and driver feature primary escalation requirements
Windows print and driver installation and deployment primary escalation requirements
Windows print and driver installation and deployment primary escalation requirements
Windows print and driver print performance primary escalation requirements
This article serves as a guide to gathering necessary information before opening an escalation item for Windows Print and Driver issues.
Requirements
Before proceeding, make sure to fill out the Main escalation information requirement and gather the Windows Print and Driver primary escalation requirements.
Gather the primary requirement for Windows Print and Driver Print Performance‑related issues.
Requirement and relevance | How to obtain |
|---|---|
Application Information, such as, application name, version, software developer & background info App info can sometimes help in understanding the cause of the error. | Information regarding the software or application may be found by going to;
|
Driver Type and Version used Info is used for simulation and analysis. |
Or, from the Printing Preferences > Help > About Tab and take a screenshot. |
Driver Setup (Point-and-Print, Direct IP, or Local port, indicate what port type) Info is used for simulation and analysis. | End user provided |
Customer's printing environment Info is used for simulation and analysis.
Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients |
|
Print-to-File (.PRN File) Info is used for simulation and analysis. | Click Printing to file or creating a print output file to view the steps. |
Menu Settings page This document contains all the printer settings and running firmware code. | On the printer, press Menu > Reports > Menu Settings Page . |
LEGACY ID:
FA869
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