If... | Then... |
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Your device is one of the supported printers found in Logs Gzip Compressed File Support and Collection Explained | Gather the following logs:
Then proceed with selecting a topic from the list below to view additional requirements specific to your issue.Bypass Embedded Solution Log File , Bundle Information , and History Information log collection as this log are NOT required if Logs Gzip is provided. |
Your device is NOT included on the supported printers found in the article above | Proceed with the succeeding steps. |