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Printer damage escalation requirements

This article shows the primary information required to escalate printer damage issues.
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for printer damage issues.
Requirement and relevance
How to obtain
Clear photo of the damage part
 
The information is important to identify if the damage is repairable or not.
Technician/customer provided
Previous service actions performed and the install dates of any replaced printer components
 
The information is used for analysis.
End‑user or support agent provided
LEGACY ID:
FA870