Print quality escalation requirements
This article shows the primary information required to escalate print quality issues.
Before proceeding, make sure to fill out the Main escalation information requirement
Gather the primary requirement for print quality issues.
Requirement and relevance | How to obtain |
|---|---|
Print quality pages The information is used for analysis. | End‑user provided |
Original page or image being copied Include scanned samples of print failure.The information is used for analysis. | End‑user provided |
Menu Settings page This document contains all the printer settings and running firmware code. | |
Supplies information Cart part numbers , date codes , and cart chip color are all important for diagnosis and analysis. | End‑user provided |
Paper media specifications Specify the paper brand , type , weight , size , and grain .The information is used for simulation and analysis. | End‑user provided |
Copy samples from ADF or flatbed The information is used for analysis. | End‑user provided |
If possible, previous service actions performed and install dates The parts replaced and service notes. | End‑user or support agent provided |
LEGACY ID:
FA870
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