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Lexmark Forms Printer 2591

Lexmark Forms Printer 2591

Printer features: Dot matrix

Lexmark Forms Printer 2591 Support

Lexmark Solutions Monitor data points additional escalation requirements

Additional requirements for Lexmark Solutions Monitor (LSM) data points

Additional requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the Lexmark Fleet Manager primary escalation requirements.
Requirement and relevance
How to obtain
LSM log file
Useful for understanding problematic behavior
  1. Log on to the server that is hosting
    LSM Application
    .
  2. Open
    file explorer
    and navigate to
    C:\Program Files\Lexmark\LSM \rXpress.log
    .
  3. Copy the
    rXpress.log
    file and attach to escalation.
Screen capture
Provides overview of the problematic behavior
Use the
ALT + Print Screen
feature in windows or any screen capture utility available.
Confirm rXpress service is running
Required service for LSM
  1. Open
    Windows Task Manager
    > select
    Processes
    tab.
  2. Confirm
    rXpress.exe
    and
    rXpressStart.exe
    are running.
Installation path of LSM
The default path for
LSM is C:\Program Files\Lexmark\LSM
.
LSM is self-contained and does not rely on Oracle for data storage on the LSM collector.
The
LSM
installer writes into a flat file system which shows up as
rXpress.rx
in the installation directory. Deleting this file and restarting the LSM will remove all print data from the LSM collector.
Configuration settings
will remain, however, as they are stored in the registry.
LEGACY ID:
FA926