Network Connectivity escalation requirements
This article serves as a guide to gathering necessary information before opening an escalation item for network connectivity issues.
Before proceeding, make sure to fill out the Main escalation information requirement.
Gather the primary requirement for Network Connectivity‑related issues.
Requirement and Relevance | How to Obtain |
|---|---|
Network connection type Info used for simulation and analysis. |
|
Network Setup Page It contains a summary of network related settings on the printer. | On the printer, press Menu >Reports > Network Setup Page |
Menu Settings Page This document contains all the printer settings and running firmware code. | On the printer, press Menu > Reports > Menu Settings Page ; or Obtaining the Menu Settings page (MSP) for more information. |
Printer Error codes and secondary error codes Info used for simulation and analysis. | End user provided |
Transmission Logs This log is applicable for scan to E-mail or scan to FTP issues which indicates the errors. This applies to scan to E-mail or FTP issues only. | On the printer, press Menu >Settings >Email Settings > Transmission Log ,then set it to print log. |
Network Trace Captures all the network traffic on the printer and provides detailed information for network analysis. This is optional . For wired devices only. | Refer to Performing a network trace for more information on how to perform a network trace. |
Select a topic from the list to view additional requirements specific to your issue.
LEGACY ID:
FA871
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